Jodi Essick
High Point
Summary
Dynamic customer service professional with a proven track record at Randolph Hospital, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction and streamlining operations, I foster team collaboration and maintain high standards of cleanliness, ensuring a welcoming environment for all patrons.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
21
21
years of professional experience
Work History
Cashier/Food Service Worker
Randolph Hospital
2021.05 - 2021.08
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to improve workflow and reduce wait times for customers.
- Monitored inventory levels at checkout stations, ensuring adequate stock of supplies.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Assistant Custodian
Randolph County Schools
2021.02 - 2021.05
- Maintained cleanliness and safety standards across school facilities.
- Operated cleaning equipment, ensuring proper use and maintenance.
- Collaborated with custodial team to meet daily operational requirements.
- Implemented efficient cleaning procedures to enhance facility appearance.
- Enhanced facility cleanliness by performing routine custodial duties such as sweeping, mopping, and vacuuming.
- Assisted in reducing waste and promoting sustainability through proper recycling practices and waste disposal.
- Maintained well-stocked supply rooms by regularly monitoring inventory levels and reordering supplies when necessary.
- Ensured a hygienic environment with thorough sanitization of restrooms, common areas, and high-touch surfaces.
- Communicated effectively with supervisors regarding any observed issues or potential improvements within the facility''s maintenance plan.
- Contributed to a safer environment for staff and visitors by promptly addressing spills and other hazards.
- Prepared facilities for inspections by ensuring all areas met health code standards and safety regulations.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Cashier/Customer Service Representative
Food Lion
2018.01 - 2018.04
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and product availability, enhancing service satisfaction.
- Maintained accurate cash drawer balance through diligent tracking of sales and returns.
- Collaborated with team members to ensure smooth store operations during high-traffic periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Owner/Manager
Archdale Soda Shop
2000.10 - 2017.12
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Analyzed customer feedback to enhance menu offerings and service quality.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff schedules, optimizing coverage during peak service hours.
Education
High School Diploma -
Randolph Community College
Archdale, NCSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- Daily reporting
Timeline
Cashier/Food Service Worker
Randolph Hospital
2021.05 - 2021.08
Assistant Custodian
Randolph County Schools
2021.02 - 2021.05
Cashier/Customer Service Representative
Food Lion
2018.01 - 2018.04
Owner/Manager
Archdale Soda Shop
2000.10 - 2017.12
High School Diploma -
Randolph Community College