Jodi Belfiore

Dependable professional with extensive experience as a Switchboard Operator at Onslow Memorial Hospital. Expert in operating switchboards and managing high call volumes while maintaining composure. Proven ability to train new staff and enhance communication efficiency, ensuring accurate information flow and exceptional service delivery. During my hire starting as PRN I have collaborated extensively with my Supervisor to help with the scheduling challenges that a 24/7 department has when short staffed. I understand the FTE allowances and budgeting aspects of staffing. In 2019 COVID made this an even more challenging time that required a balancing act of long hours, gathering information for the public and bringing the team together with confidence and support. The everyday operations is dependent on the gathering of and sharing correct information. I sought direct guidance from my supervisor increasing my knowledge based on policies,procedure and the best practice for the hospital. I have made myself available and worked varying shifts when necessary for callout's and when we are short staffed . I have had an excellent Supervisor who has increased my knowledge and put me in a position of confidence to take call for her when she needed to be off work.