Jocelyn Farmer
West Jefferson
Summary
Results-driven professional with expertise in money handling, merchandising, and team leadership. Proven track record of enhancing team efficiency and customer satisfaction through targeted training and performance optimization. Committed to delivering high-quality results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Head Cashier
Lowe's
West Jefferson
06.2025 - Current
- Efficiently processed customer transactions and managed cash register operations.
- Trained new cashiers on operational procedures and service standards.
- Addressed customer inquiries and resolved issues promptly.
- Consistently maintained cleanliness and organization of checkout area.
- Scheduled and supervised cashiers during shifts to ensure adequate coverage.
- Authorized discounts and special actions to resolve disputes and enhance satisfaction.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Helped with purchases and signed customers up for rewards program.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
- Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
Fulfillment Associate
Lowes Hardware
West Jefferson
10.2024 - 06.2025
- Processed customer orders accurately for timely fulfillment and ensured completeness of all components.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Assisted customers with product inquiries and locating items in-store to enhance service delivery.
- Collaborated with team members to maintain a clean, organized workspace adhering to safety protocols.
- Accepted and efficiently filled orders, prioritizing accuracy in processing.
- Verified orders for correctness, ensuring all necessary items were included before shipping.
- Followed safety protocols while operating material handling equipment including pallet jacks and hand trucks.
Sales Associate
Lowes Hardware
West Jefferson
03.2024 - 10.2024
- Delivered exceptional customer service by greeting customers and addressing inquiries.
- Assisted customers in locating products and offered knowledgeable recommendations.
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to restock merchandise and maintain organized inventory.
- Provided accurate information regarding products, prices, and services.
- Restocked shelves as needed to ensure optimal inventory levels.
Customer Service Cashier
Lowes Home Improvement
West Jefferson
08.2023 - 03.2024
- Processed customer transactions accurately and efficiently at retail location.
- Managed cash register operations and ensured proper cash handling procedures.
- Handled cash, credit, and returns accurately to ensure smooth operations.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
High School Diploma -
Ashe County High School
West Jefferson, NC05-2023
Skills
- Cash management and transaction processing
- Employee training and engagement
- Customer service recovery and relations
- Loss prevention strategies
- Point-of-sale operations
- Effective communication skills
- Schedule coordination and time management
- Hospitality and accommodation expertise
- Punctuality and reliability
Timeline
Head Cashier
Lowe's
06.2025 - Current
Fulfillment Associate
Lowes Hardware
10.2024 - 06.2025
Sales Associate
Lowes Hardware
03.2024 - 10.2024
Customer Service Cashier
Lowes Home Improvement
08.2023 - 03.2024
High School Diploma -
Ashe County High School