NI'YELLE SCOTT
Raleigh,NC
Summary
Diligent Scheduling Coordinator with over 5 years of experience in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities/needs.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Med First Primary & Urgent Care
08.2024 - Current
- Coordinate patient appointments and scheduling
- Assist patients with insurance verification and billing inquiries
- Provide information and guidance to patients regarding procedures and treatments
- Ensure a positive patient experience by addressing their concerns and providing support
- Communicating with healthcare providers and other staff to ensure seamless patient care
- Maintaining patient records and confidentiality
- Assisting with administrative tasks and office management
Front Desk Receptionist
AFC Urgent Care
05.2022 - 06.2023
- Greeted and checked in all patients
- Scheduled, rescheduled, and verified patient appointments
- Maintained daily appointment schedule for 9 general physicians
- Ordered required diagnostic tests and communicated the results to patients
Scheduling Coordinator
Wake Orthopedics
02.2022 - 07.2022
- Followed up with doctors' offices to ensure proper exams are scheduled for clients
- Performed administrative tasks as needed
- Provided service support to patients and physicians for referrals
- Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately entered patient and insurance information into system and complete the patient registration process in an accurate manner
Admissions Representative
Holly Hill Hospital
12.2020 - 06.2022
- Checked Patients in, assisted with hospital tours and oversaw their stay at the center
- Scheduled all internal and external referrals accurately within the scheduling system
- Completed follow up reminder for scheduled patients by phone or mail
- Initiated Pre-registration process for patients with third party payer source
Front Desk Clerk
Night and Day Dental
02.2020 - 07.2021
- Greeted and checked-in customers daily, Also, accepted insurance cards and payments
- Worked on Insurance verification
- Scheduled Patient appointments, follow-up
Customer Service Representative
Conduent Business Services, LLC (Formerly Xerox)
04.2018 - 06.2020
- Answering phones for customers who want service with Apple, troubleshooting & signing customers up for service
- I answered questions or requests from customers provided services by phone, but also interacted with some customers face to face, by email or text, via live chat
- Worked in quality assurance and help desk
- Participated in regular training sessions to enhance product knowledge and stay up-to-date on company policies and procedures
Education
HIGH SCHOOL DIPLOMA -
Garner High School
Garner, NC01.2012
Skills
- Communication Skills
- Microsoft Office
- Microsoft Word
- Excel Knowledge
- Customer Service
- Medical Terminology
- Patient Care
- Medical Records
- Office Administration
- Medical Billing
- Adaptive Team Player
- Energetic Work Attitude
- Data Entry
- Epic Knowledge
- Time Management
- Proficient Scheduling
- HER System
- HIPAA
- CSRA
Timeline
Scheduling Coordinator
Med First Primary & Urgent Care
08.2024 - Current
Front Desk Receptionist
AFC Urgent Care
05.2022 - 06.2023
Scheduling Coordinator
Wake Orthopedics
02.2022 - 07.2022
Admissions Representative
Holly Hill Hospital
12.2020 - 06.2022
Front Desk Clerk
Night and Day Dental
02.2020 - 07.2021
Customer Service Representative
Conduent Business Services, LLC (Formerly Xerox)
04.2018 - 06.2020
HIGH SCHOOL DIPLOMA -
Garner High School
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