Jo Anne Johnson
Wilson
Summary
Dedicated caseworker skilled in case management and regulatory compliance. Proven ability in data entry and application processing, ensuring accurate case records and client support.
Overview
50
50
years of professional experience
Work History
Income Maintenance Caseworker
Department of Social Services
Wilson
01.1999 - 12.2025
- Processed applications and maintained accurate case records.
- Conducted interviews to gather necessary information from clients.
- Coordinated with community resources to support client needs.
- Reviewed and updated client files for compliance with regulations.
- Provided information on program benefits and application procedures.
- Assisted clients in understanding their rights and responsibilities.
- Facilitated communication between clients and social service agencies.
- Provided information to clients regarding available services and resources.
- Performed data entry into computer systems for tracking client information.
- Assessed and documented the financial, medical, and other needs of clients.
- Maintained accurate records of case notes and progress reports.
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Participated in and successfully completed on-the-job training.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
- Responded timely to inquiries from clients regarding their benefits status.
- Investigated fraud or abuse in cases related to public assistance programs.
- Monitored client activities to ensure that they were meeting program requirements.
- Interviewed persons applying for public assistance programs.
- Researched documents needed to process applications or claims accurately.
- Maintained positive working relationship with fellow staff and management.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Supervisor Operations
B B & T
Wileon
05.1976 - 12.1998
- Supervised daily operations to ensure team efficiency and service quality.
- Trained staff on company policies and customer service best practices.
- Coordinated scheduling and workload distribution among team members.
- Resolved customer inquiries and complaints with effective solutions.
- Monitored compliance with regulatory standards and internal procedures.
- Implemented training programs to enhance employee skills and knowledge.
- Developed operational strategies to improve workflow processes and productivity.
- Facilitated team meetings to communicate updates and gather feedback regularly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Negotiated with suppliers to secure cost-effective resources.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented quality control measures, significantly reducing error rates.
- Managed team of 20 employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Streamlined workflow processes, reducing project completion times.
- Implemented new operational procedures, increasing efficiency.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed strategies to improve team performance and productivity.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Some College (No Degree) - Accounting 1 & 2
Wilson Tech
WilsonSkills
- Case management
- Regulatory compliance
- Data entry
- Application processing
- Client assessment
- Public assistance programs
Timeline
Income Maintenance Caseworker
Department of Social Services
01.1999 - 12.2025
Supervisor Operations
B B & T
05.1976 - 12.1998
Some College (No Degree) - Accounting 1 & 2
Wilson Tech