Joanne Fried
Rolesville
Summary
Versatile professional with extensive experience in client interaction and operational management across diverse sectors. Proven ability to streamline processes, enhance service delivery, and foster strategic partnerships, contributing to overall business growth and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Travel Agent
Archer Travel Service, Inc.
Rolesville
06.2026 - Current
- Coordinated travel itineraries ensuring seamless connections and optimal accommodations for clients.
- Created and adjusted travel itineraries to align with client specifications.
- Researched destinations to deliver detailed recommendations and information to clients.
- Provided comprehensive travel information regarding passports, visas, transportation, accommodations, and tour packages.
- Resolved client inquiries and issues, delivering exceptional customer service and enhancing client satisfaction.
- Collaborated with vendors to secure competitive rates and quality services, maximizing value for clients.
- Updated clients on travel regulations, advisories, and safety protocols.
- Maintained accurate records of client interactions and travel arrangements.
Owner - BLS Instructor
American Heart Association, Action CPR, LLC
Wake Forest
05.2010 - 09.2021
- Educated professionals in lifesaving procedures, enhancing community safety and preparedness.
- Provided training to over 10,000 individuals over the course of 11 years.
- Developed and maintained strategic client relationships, fostering long-term partnerships.
- Clarified company mission and services, improving client comprehension.
Medical Records
Wake Orthopedics
Raleigh
08.2007 - 03.2010
- Company Overview:
- Streamlined operation of Raleigh and Cary Medical Records Department.
- Consistently managed the submission of medical requests.
- Organized and maintained medical records.
- Executed detailed investigations using digital resources.
- Maintained accurate medical records and documentation of treatments.
Call Center
Wake Orthopedics
Raleigh
06.2007 - 08.2007
- Company Overview:
- Managed appointment bookings and patient registrations.
- Identified opportunities for process improvement initiatives within the organization's call center environment.
- Adhered to established call center guidelines while handling customer requests or complaints.
Triage Coordinator
Wake Orthopedics
Raleigh
01.2007 - 06.2007
- Managed high volume of inbound calls daily to triage patient needs effectively.
- Provided telephone advice following established guidelines and protocols to ensure patient safety.
- Resolved patient issues promptly to enhance satisfaction and care continuity.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Provided general information about the company
Education
High School -
Valley Stream South High School
New YorkSkills
- Customer support expertise
- Executive assistance
- Client interaction
- Typing speed: 125 wpm
- Microsoft Word proficiency
- Google applications proficiency
- Time coordination
- Excel proficiency
- Strategic planning
- Small business efficiency
Certification
- Travel Agent
- Owner, AHA BLS/CPR Instructor
- CNA, Provident Training
Timeline
Travel Agent
Archer Travel Service, Inc.
06.2026 - Current
Owner - BLS Instructor
American Heart Association, Action CPR, LLC
05.2010 - 09.2021
Medical Records
Wake Orthopedics
08.2007 - 03.2010
Call Center
Wake Orthopedics
06.2007 - 08.2007
Triage Coordinator
Wake Orthopedics
01.2007 - 06.2007
High School -
Valley Stream South High School