Joanna Crank Fuqua

• Provides leadership to the assigned multi site practices, overseeing multiple locations within same practice brand.
• Reviews and analyzes office profit and loss statement.
• Work closely with Director of Operations to create practice goals and collaborate with Practice Managers and/or Doctor to implement and monitor progress toward those goals and develop strategies to attain goals.
• Acts as the liaison between various departments within DSO and practice as needed.
• Identify opportunities for improvement; develops and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintain open line of communication with Director of Operations and execute on practice-level, operations goals.
• Work with the lead doctor to ensure clinical protocols are being followed.
• Directly supervise employees, process time and attendance for payroll department, interview, hire and train new team members.
• Conduct performance reviews and continually provide feedback and development opportunity to employees.
• Ensure the office is compliant in following company protocols and with state regulatory agencies.
• Integrate new software platforms and train.
• Assist team members through coaching and job shadowing in areas of patient service, treatment plan presentation, insurance benefit explanations, managing accounts receivable, handling complaints and all other training as needed.
• Self-motivated with the willingness to exceed patient and employer expectations.
• Demonstrate exceptional knowledge of problem solving, interpersonal and management skills.
• Always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedules and office policies.
• Excel in forward thinking to anticipate the needs of the patient and our dental team.
• Travel between office locations.

• Operating Results- Understanding and communicating metric results that support successful practice operations. Weekly and monthly metrics review for team members. Budget management – expenditures, labor, revenue generation. Maintaining AR % set by RODG.
• Team Development- Ensuring new team members have a full understanding of culture and job expectations. Cross training of team members to ensure consistent operations. Career development support.
• Performance Management- Setting and maintaining performance level expectations (job specific and behavioral) for team members. Managing performance improvement. Handling corrective action procedures with staff when necessary.
• Patient Satisfaction- First point of contact for the resolution of patient satisfaction concerns. Identifies and follows through on actions to eliminate recurring issues.
• Office Flow - Optimize patient scheduling for positive patient flow. Ensure the efficient handling of patient administrative tasks. Manages staffing levels, schedules, time off requests, for patient experience excellence. Communicates all staff time off request and TEMP needs to Support Team.
• Communication - Optimize communication within the office. Facilitate morning huddles to ensure team alignment. Share patient information as appropriate. Share company-wide notices, programs, and announcements to ensure employees are up to date. Ensure all changes and implementations from the support team are enforced, and protocol is followed as directed.
• Brand Ambassador - Community outreach as appropriate. Ensuring involvement in local community – managing reputation as a “good neighbor.” Creates a cohesive team who demonstrates our purpose and vision.
• Office Administration - Directly responsible for ensuring the completion of clerical and administrative duties related to office and people operations – time card approvals, purchasing according to established supply budgets, inventory management, coordinating staff travel/coverage, leaves of absence, Workers’ Compensation injuries, IT / IS request, chart audits, end of day/deposits, PSR dashboard, Services as the Office first point of contact for inquiries to Practice Support Center functional departments. Manages and delegates schedule building. Works towards office goals and AR %. Set expectations of staff and hold staff accountable for their roles.
• Health & Safety - Monitor all health & safety protocols. Team compliance with all federal, state and local HIPAA, OSHA, health & safety regulations. Ensuring all housekeeping and preventative equipment maintenance schedules are followed.
• Metrics – Maintains Net Production, % Balance Collected, NP TX Completion, Patient Reappointment and other KPIs set by Support Team. EOD, EOM, EOY as well as confirm and forward accurate hygienist bonus sheets by set time due.

• Assists the dentist in providing dental treatment.
• Functions as a treatment coordinator, prepares and occasionally presents treatment plans to patients.
• Schedules patient appointments to accommodate potential obstacles.
• Answers inquiries from patients (faculty, students, and staff) related to clinical

functions.

• Maintains dental instruments, supplies, and equipment.
• Ordering all dental supplies in conjunction with clinical staff maintaining budgets provided by PM.
• Maintains Sterilization area and logs according to OSHA guidelines and standards.
• Collects and records patient health information.
• Assists with patient management during dental procedures.
• Completes instrument cleaning and sterilization and post-op sanitation of treatment rooms.
• Prepares dental materials and equipment as needed for the scheduled treatment.
• Completes accurate dental charting.
• Make temporary crowns and bridges.
• Responsible for inventory supply and other ancillary duties.
• Ensure all treatment is correct in practice management software before walking patient to the front for check out.
• Monitoring nitrous oxide and other forms of sedation.
• Completes daily, weekly, and monthly duties as outlined in OSHA Manual
• Takes and develops dental radiographs.
• May assist in training new dental assistants for restorative.
• Responsible for maintaining cleanliness and organization of sterilization and lab area.