Joan Biermann
Goldsboro
Summary
Skilled hospitality expert with a strong background in customer service and psychological assessment. Demonstrated ability to create positive customer experiences and resolve issues, resulting in higher satisfaction rates and boosted team morale.
Overview
4
4
years of professional experience
Work History
Server/Bartender Shift Manager
Jay's Kitchen
Goldsboro
08.2025 - Current
- Ensured customer satisfaction through attentive service and personalized interactions.
- Created memorable dining experiences in fast-paced environment.
- Worked with team to establish and maintain high service quality standards.
- Effectively communicated menu specials and responded to customer inquiries.
Sever/Bartender Trainer
Laughing Owl
Goldsboro
04.2022 - 08.2025
- Delivered exceptional service to high volume of daily customers.
- Coordinated with hosts, bussers, and kitchen staff to efficiently prepare and serve customers.
- Resolved customer complaints to improve dining experience.
Education
Bachelor of Arts - Psychology And Criminal Justice
North Carolina Wesleyan University
Rocky Mount, NC12-2016
Some College (No Degree) - Counseling Psychology
Walden University
Minneapolis, MN06-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Psychological assessment
Timeline
Server/Bartender Shift Manager
Jay's Kitchen
08.2025 - Current
Sever/Bartender Trainer
Laughing Owl
04.2022 - 08.2025
Bachelor of Arts - Psychology And Criminal Justice
North Carolina Wesleyan University
Some College (No Degree) - Counseling Psychology
Walden University