J'Mya Glaze
Greenville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ascensus
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representive
Conduent
05.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Delivery Driver
Amazon
07.2019 - 04.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Nursing Assistant
Allegheny General Hospital
09.2017 - 06.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Cashier
McDonald's
05.2016 - 01.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rocky Mount Prep
Rocky Mount06.2017
Skills
- Order Fulfillment
- Microsoft Outlook
- Time Management
- Recordkeeping Strengths
- Sales Report Generation
- Delivery Scheduling
- Microsoft Excel
- Order and Refund Processing
Timeline
Customer Service Representative
Ascensus
09.2021 - Current
Customer Service Representive
Conduent
05.2020 - 08.2021
Delivery Driver
Amazon
07.2019 - 04.2020
Nursing Assistant
Allegheny General Hospital
09.2017 - 06.2019
Cashier
McDonald's
05.2016 - 01.2017
High School Diploma -
Rocky Mount Prep
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