Jlen Taylor
Charlotte
Summary
Dynamic professional with a proven track record at Amazon, adept in inventory management and demonstrating exceptional problem-solving skills. Excelled in enhancing safety and efficiency, evidenced by spearheading continuous improvement initiatives. Skilled in aircraft marshalling and customer service, seamlessly integrating hard and soft skills to exceed employer expectations without exceeding a 55-word limit.
Overview
6
6
years of professional experience
Work History
Ground Service Ramp Agent
Unifi
03.2024 - Current
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Provided clear communication between pilots, air traffic control, and ground crew for seamless coordination of ramp operations.
- Ensured safe passenger boarding by properly positioning jet bridges and performing thorough safety checks.
- Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
Customer Service Specialist
American City Business Journals
01.2022 - 02.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Warehouse Specialist
Amazon
03.2019 - 02.2022
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
- Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
Education
Ashbrook High School
Gastonia, NCSkills
- Aircraft marshalling
- Safety procedures compliance
- Ramp security
- Weather conditions adaptation
- Customer service
- Problem-solving
- Team leadership
- Crew assistance
- Heavy lifting
- Pushback and towing
- Heavy equipment operation
- Safety procedures
- Quality control
- Inventory management
- Load planning communication
- Aviation and transportation
- Hazardous materials
- Equipment inspection
- FAA regulations
- TSA collaboration
- Corporate policies
Timeline
Ground Service Ramp Agent
Unifi
03.2024 - Current
Customer Service Specialist
American City Business Journals
01.2022 - 02.2024
Warehouse Specialist
Amazon
03.2019 - 02.2022
Ashbrook High School
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