JJ Smith
High Point
Summary
Dynamic Aviation Parts Manager with a proven track record at Sky Aircraft Maintenance, enhancing operational efficiency and inventory management. Expert in FAA 145 repair station regulations, rotables sourcing, and process improvement. Demonstrated leadership in staff supervision and a knack for elevating customer satisfaction through meticulous quality control and innovative inventory solutions.
Overview
10
10
years of professional experience
Work History
Aviation Parts Manager
Sky Aircraft Maintenance
07.2022 - Current
- Established and maintained processes and procedures consistent with FAA 145 Repair Station regulations and requirements
- Managed inventory levels to ensure availability of parts and minimize stockouts.
- Optimized ordering processes for efficient restocking and reduced lead times.
- Established manual operations reports for complete traceability from PO generation to fulfillment
- Maintained stock levels and conditions of rotables, ensuring availability and managing bill-backs
- Maintained inventory and shelf life of consumables, cataloguing expiration dates and rotation consistent with FAA regulations
Parts and Warranty Manager
Sunlight Systems, SA
07.2020 - 11.2021
- Managed warranty claims process to ensure timely resolutions and enhance customer satisfaction.
- Analyzed warranty data for identifying trends and improving service quality.
- Improved efficiency by establishing streamlined warranty claim procedures.
- Coordinated with manufacturers and suppliers for accurate warranty assessments.
- Created purchase orders in SAP based on internal orders through dedicated service channels
- Trained incoming personnel and acted as a backup for, all aspects of customer service
- Created warranty policies for manufactured product and resolved issues by either replacing, repairing or issuing credit
Service Systems Analyst
LiftOne
03.2018 - 03.2020
- Enhanced system efficiency by analyzing and optimizing service processes.
- Provided technical support for improving user satisfaction and resolving system issues.
- Conducted system evaluations to identify improvement areas and ensure optimal performance.
- Improved data accuracy with implementation of robust data validation techniques, based on service records/history.
- Managed lease turn in units and made recommendations based on service history over life of previous lease term history for next lease.
Customer Service Representative
Atlantic Coast Toyotalift
04.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Covered a territory of nine counties, prospecting for new customers and maintaining relationships with existing customers.
- Delivered repair estimates and explored repair options consistent with unit age and application.
Education
Bachelor of Science - Physical Education
Florida State University
Tallahassee, FL12-1994
Skills
- Ebis certified/efficient
- FAA 145 repair station inspector
- Rotables sourcing/purchasing/managing
- Shipping/receiving/HAZMAT certfied
- Staff supervision
- Quality control
- Stock replenishment
- Process improvement
- Inventory tracking
- Parts cataloging
- Inventory audits
- Operational efficiency
US Army - Honorably discharged
Fox Troop 2/2 Armored Calvary Regiment, Bamberg, Germany
Border patrol on the West-East German border 1986-88
Good Conduct Medal, Army Achievement Medal
Timeline
Aviation Parts Manager
Sky Aircraft Maintenance
07.2022 - Current
Parts and Warranty Manager
Sunlight Systems, SA
07.2020 - 11.2021
Service Systems Analyst
LiftOne
03.2018 - 03.2020
Customer Service Representative
Atlantic Coast Toyotalift
04.2015 - 03.2018
Bachelor of Science - Physical Education
Florida State University
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