JISA POWELL
Charlotte,NC
Summary
Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in compliance and risk management, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
20
20
years of professional experience
Work History
Business Accountability Specialist AVP - SAGE
Wells Fargo Bank
01.2021 - Current
- Consults and provides guidance on the development, implementation, and monitoring of significant matters regarding strategic approaches, effectiveness of support function, business performance improvement opportunities, and helping to manage the risks for the applicable business functions
- Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business
- Responsible for support functions in operations, production, and oversight usually for multiple business groups within a Line of Business
- Research and review of complaints and allegations, assessment of customer harm/impact, and/or customer resolution
- Presents to executive management on business performance and recommends strategies to implement changes and improvements
- Ability to negotiate, influence, and collaborate to build successful relationships
- Strong analytical and critical thinking skills with high diligence and accuracy
- Consult on process execution matters for risk policies, business process risk and control assessment at process level
- Ability to work independently and manage multiple case pipelines to meet Service Level Agreements.
- Conduct, execute, or manage risk assessments, ad hoc reviews, quality activities, issue intake process, remediation process, and exam management
- Provides work direction to lower-level staff
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Operational Risk Consultant 2
Wells Fargo Bank
02.2019 - 01.2021
- Analyzes research to ensure that all relevant facts and details are available for a premeditation session and potentially at a formal mediation session
- Managed approximately 10 -15 mediation cases daily
- Meets the needs of customers, investors, and bank while minimizing risk exposure
- Gather information on their mediations and make a monetary offer for claimed damages and make on the spot decisions
- Represents Wells Fargo with full settlement authority in Telephone Mediations that have an elevated level of impact to our reputation
- Expertly identify, research, and analyze often complex, elevated risk, financial transactions, and suspicious situations
- Develop partnerships and collaborate with other business and functional areas
- Execute in a fast paced, high demand, environment while balancing multiple priorities
- Analyze research data to determine any information gaps to effectively process customer claims and decide the appropriate monetary settlement
- Pinpoint risk, including media threats, discrimination, harassment and more
- Reduced risk and costs by resolving most claims prior to mediation, by providing monetary and non-monetary settlement commitments
- Function as a resource for questions and assist new consultants as needed
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Offered consultation on re-engineering techniques to improve process performance and product quality.
Operations Analyst 2
Wells Fargo Bank
10.2012 - 09.2018
- Research compiles and reports work unit and individual volume, productivity, and quality in Commercial Real Estate
- Coordinates monitors and executes daily production of reports used
- Collaborate with peers, appraisers, vendors, account offices, attorneys, and management to ensure I consistently provide a quality product to our partners and customers within agreed upon service levels
- Conduct analysis of business documentation to identify areas of risk and to enhance workflow processes
- Provides support for Appraisals, Construction and Environmental work
- Reviews and approved contracts and agreements
- Analyzed and reported potential risks for business strategies
- Providing high level of quality and customer service while managing high volume of projects
- Schedule, create and distribute various reports which may include daily, monthly, and quarterly production reports
- Maintains and distributes training materials gathers documents reviewers testing/training results
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
International Operations Analyst 3
Wells Fargo Bank
10.2007 - 10.2012
- Responsible for verifying and releasing transfers processed by team members making sure all payments are correct
- Researched banks and client information on various systems and communicated with International Relationship Managers to resolve correspondent banks transfer issues
- Investigate and communicate issues of daily scheduled international transfers for both international and domestic banks
- Demonstrated a strong knowledge of company policies and procedures by training new employees on processing advanced queues
- Serve as a Subject Matter Expert (SME), producer, and managed consolidation of daily and weekly tracking of production
- Performed risk identification, assessment, reporting and monitoring operations
- Reviewed wires or payments that stop in the Global Sanctions Management Operations System for potential matches to the Office of Foreign Assets Control (OFAC) Specially Designated National list or internal proprietary watch lists
- Evaluated risks to determine permissibility under sanctions, regulations, and Bank Secrecy Act (BSA)/ Anti-Money Laundering (AML) regulations
- Responsibilities of conducting comprehensive research or background investigations on transactions, individuals, entities, organizations, or locations
- Identify and mitigate associated sanctions, credit, financial crime, and reputational risks and thoroughly documenting findings
- Provided outstanding support while demonstrating leadership by running tests for new procedures available to the department
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
Wealth Fulfillment Analyst 2
Wells Fargo Bank
07.2005 - 10.2007
- Demonstrate leadership capabilities as a coach by broadening relationships with existing Wealth and Private Advisory Clients
- Aid the Relationship Manager to determine the best action plan for serving prospective clients’ needs based on their objectives
- Ensured that all incoming wire agreements were compliant with existing bank and federal guidelines
- Communicated with and assisted Relationship Managers while demonstrating the ability to take the initiative by providing information and support as a subject-matter expert for multiple line of business
- Reviewed outgoing domestic and international wire transfers for Wealth and Private Advisory Clients
- Researched errors in different internal and external databases that prevented payments from transferring, then manually repaired them
- Exceeded required productivity standards while minimizing risk for serious potential loss
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
Accounting And Finance
Fayetteville State University
Fayetteville, NCSkills
- Risk Assessment
- Compliance Assurance
- Mediation Requests
- Project Management
- Communication & Negotiation Skills
- Team Collaboration & Training
- Documentation management
- Analytical thinking
Timeline
Business Accountability Specialist AVP - SAGE
Wells Fargo Bank
01.2021 - Current
Operational Risk Consultant 2
Wells Fargo Bank
02.2019 - 01.2021
Operations Analyst 2
Wells Fargo Bank
10.2012 - 09.2018
International Operations Analyst 3
Wells Fargo Bank
10.2007 - 10.2012
Wealth Fulfillment Analyst 2
Wells Fargo Bank
07.2005 - 10.2007
Accounting And Finance
Fayetteville State University
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