Summary
Overview
Work History
Education
Skills
Timeline
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Jimmy Summey

Hendersonville

Summary

Dynamic Drivers' License Supervisor at NCDMV with a proven track record in conflict resolution and regulatory compliance. Expert in employee training and performance monitoring, I successfully enhanced customer satisfaction and operational efficiency. Passionate about fostering positive environments, I implemented effective administrative programs that significantly improved service delivery.

Overview

32
32
years of professional experience

Work History

Drivers' License Supervisor

NCDMV
Hendersonville
05.2019 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored operations and reviewed records to comply with company performance standards.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Issued credentials to qualified applicants to ensure highway safety.
  • Conducted interviews for potential drivers' license examiner hires.
  • Experience in setting priorities, strategic planning, and goal setting.
  • Initiating and implementing administrative programs, procedures, and evaluating their effectiveness.
  • Making sure all reports and records are properly maintained, and maintaining an extremely high level of visual attention and mental concentration while conducting an inspection.
  • Proficient knowledge in banking deposits, entering deposits in IMS, distributing money to examiners for daily operations, and collecting money at the end of day reports.
  • Organize and plan the daily operation of the Drivers' License Office.

In-School Suspension Instructor

Henderson County Public Schools
Hendersonville
11.1997 - 08.2005
  • Encouraged constructive dialogue between students regarding their behaviors and how they can improve them.
  • Employed variety of teaching styles to respond to needs of diverse learners.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Instructed students on the importance of making positive decisions in order to stay out of ISS.

Assistant Coach

North Henderson HS
Hendersonville
08.1993 - 08.2005
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.
  • Created and utilized training drills to improve team cohesiveness and performance.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Analyzed opponents' strategies and performance to develop effective game plans.
  • Kept up to date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules while driving an activity bus or school bus.
  • Operated bus safety lighting to increase safety during bus stop boarding and departing.

Education

High School Diploma -

East Henderson HS
Hendersonville
05-1984

Skills

  • Customer service
  • Regulatory compliance
  • Employee training
  • Performance monitoring
  • Conflict resolution
  • Data management

Timeline

Drivers' License Supervisor

NCDMV
05.2019 - Current

In-School Suspension Instructor

Henderson County Public Schools
11.1997 - 08.2005

Assistant Coach

North Henderson HS
08.1993 - 08.2005

High School Diploma -

East Henderson HS

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Jimmy Summey