JillShannon Douglas
Smithfield
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Experienced with clinical coordination and patient care, ensuring efficient healthcare delivery and patient satisfaction. Utilizes strong organizational skills and team collaboration to enhance clinical operations. Track record of implementing effective patient care strategies and maintaining compliance with healthcare standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clinical Coordinator RN
UNC Physicians Network
04.2024 - Current
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
- Implemented new policies and educated staff on changes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Staff Nurse, Emergency Department
UNC Johnston Health
11.2020 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Director of Training and Development
Master Pie Inc
09.1998 - 11.2021
- Developed customized learning solutions for improved organizational productivity and effectiveness.
- Evaluated training effectiveness, utilizing feedback to continually improve program offerings.
- Optimized budgets by identifying cost-effective methods for delivering impactful training experiences.
- Implemented continuous improvement strategies for ongoing professional development opportunities for staff members.
- Influenced organizational change by championing a culture of continuous learning and growth.
- Navigated complex regulatory environments, ensuring compliance with industry-specific training requirements.
- Launched e-learning platforms to expand accessibility of educational resources within the organization.
- Analyzed data from multiple sources related to individual and group performances as well as overall impact on business metrics.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all company departments.
- Collaborated with stakeholders to identify skill gaps and align training objectives with business goals.
- Increased employee retention through targeted development initiatives and career path planning.
- Managed new employee orientation training process for more than 2,000 employees each year.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Directed training programs and development paths for managers and supervisors.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Staff Nurse, Correctional Facility
Strafford County Department of Corrections
08.2012 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Assisted with onboarding new staff members, providing orientation and support.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Analyzed performance data to identify trends and areas for improvement.
- Gathered, organized and input information into digital database.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Skills
- Nursing management
- HIPAA compliance
- Training facilitation
- Patient safety
- Organizational development
- Learning management systems
- Electronic medical records
- Needs assessment
Certification
- Registered Nurse License (RN) - State Board of Nursing
- TNCC, ACLS, PALS
- Adobe Captiva Prime, LMS authoring softwear
- Advanced CPI Crisis Intervention
Timeline
Clinical Coordinator RN
UNC Physicians Network
04.2024 - Current
Staff Nurse, Emergency Department
UNC Johnston Health
11.2020 - Current
Staff Nurse, Correctional Facility
Strafford County Department of Corrections
08.2012 - 10.2020
Director of Training and Development
Master Pie Inc
09.1998 - 11.2021
Bachelor of Science - Nursing
Chamberlain College of Nursing
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