Jillian Martin
Cary
Summary
Dynamic and dedicated professional with extensive experience in customer service at RDU Golf and Travel LLC. Proven ability to enhance guest satisfaction through exceptional rapport-building and effective cash handling. Skilled in managing high-pressure situations while maintaining a clean and welcoming environment, ensuring a memorable experience for all patrons.
Overview
2024
2024
years of professional experience
Work History
Cocktail Server/Front Door Host
RDU Golf and Travel LLC
02.2019 - 02.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Private Nanny
Heaven Nifong
09.2020 - 05.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Restaurant Hostess
Brother's Restaurant
2015 - 2017
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
No Degree - Business
NC State University
North CarolinaSkills
- Customer service
- Cash handling
- Exceptional customer service
- Cleaning and sanitization
- Payment processing
Timeline
Private Nanny
Heaven Nifong
09.2020 - 05.2022
Cocktail Server/Front Door Host
RDU Golf and Travel LLC
02.2019 - 02.2024
Restaurant Hostess
Brother's Restaurant
2015 - 2017
No Degree - Business
NC State University
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