Jillian Burnett
Asheville
Summary
Professional with 20 years in the restaurant industry and 10 years in hospitality operations, including the entertainment industry. Expertise in enhancing operational efficiency and guest experience through digital marketing and social media strategies. Proven skills in Microsoft Office, G-Suite, and Adobe Creative Suite for effective project management. Strong communicator with a history of building partnerships and implementing cost-effective practices that boost productivity and client satisfaction.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Assistant General Manager
Posana
Asheville
08.2025 - Current
- Supported the opening and operations of Posana's newest location, ensuring elevated hospitality standards.
- Directed the hiring and onboarding of 40 front of house staff during the opening phase.
- Developed and led a seasonal bar program, enhancing guest experiences with quarterly cocktail menu updates.
- Oversaw ordering, vendor management, and cost controls to ensure efficient, profitable operations.
- Partnered with ownership and culinary leadership to design Michelin-inspired service standards and training systems.
- Implemented operational procedures that supported seamless guest experiences in both dining room and bar programs.
Travel Consultant
Archer Travel Group
06.2025 - Current
- Assisted clients in planning personalized travel itineraries and experiences.
- Researched destinations to provide accurate travel information and recommendations.
- Managed booking processes for flights, hotels, and car rentals efficiently.
- Collaborated with vendors to secure the best rates and packages for clients.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Facilitated group travel arrangements, ensuring smooth coordination for all participants.
Transportation Consultant
Asheville Hopper
Asheville
10.2020 - Current
- Spearheaded logistical operations, enhancing workflow smoothness and appointment management, resulting in an increase in operational efficiency.
- Elevated transportation services safety and punctuality, demonstrating driving proficiency and strict adherence to safety protocols, contributing to a commendable track record of zero incidents over a year.
- Boosted team productivity and efficiency through fostering collaborative relationships and streamlining processes across cross-functional teams, ensuring seamless operational flow.
Food and Beverage Manager
Kimpton Hotels & Restaurants
Asheville
05.2024 - 03.2025
- Elevated guest satisfaction at District 42 and Bargello, achieving an increase in guest satisfaction scores, by implementing strategic operational improvements, crafting unique cocktail menus, and liaising with liquor representatives to create memorable cocktail experiences and events.
- Ensured operational readiness and security as the closing manager, directly contributing to a reduction in operational discrepancies by meticulously balancing financials and securing facilities.
- Skilled in planning, coordinating, and executing private and special events, ensuring exceptional guest experiences through attention to detail, creativity, and seamless organization.
- Transformed District 42 into a sought-after weekend destination, significantly increasing patronage by curating live entertainment and discovering new talent, fostering a vibrant atmosphere that sparked positive community conversation.
Bartender
Soho House & Co
West Hollywood
03.2022 - 08.2023
- Crafted creative and delicious cocktails at Soho House West Hollywood, ensuring exceptional customer service and a well-stocked bar.
- Managed inventory, cash transactions, and maintained a friendly atmosphere for guests.
- Developed strong communication skills, built lasting relationships with customers, and contributed to a positive team dynamic.
Studio Manager and Project Manager
Clear Lake Recording Studios LLC
Los Angeles
01.2021 - 05.2021
- Orchestrated a comprehensive redesign of studio spaces, enhancing functionality and aesthetic appeal, which fostered an environment conducive to heightened creativity and productivity, directly contributing to an uptick in studio bookings and revenue generation.
- Formulated and executed impactful e-commerce strategies, resulting in a significant increase in studio bookings and revenue, showcasing adeptness in driving business growth through innovative approaches.
- Cultivated a collaborative ethos within the creative team, steering successful project outcomes through effective leadership and the promotion of open communication, ensuring a cohesive and dynamic work environment.
Studio Manager
LEKFIT
Los Angeles
01.2020 - 04.2020
- Launched a luxury celebrity fitness brand, orchestrating its debut Pop-Up location, which delivered an unparalleled customer experience, showcasing a steadfast commitment to excellence and discretion, directly contributing to an increase in client retention.
- Developed innovative marketing campaigns and video content creation, significantly elevating brand visibility and client engagement, as evidenced by a marked increase in client retention rates, while demonstrating superior interpersonal and communication skills.
- Fostered a highly motivational studio atmosphere, directly contributing to an increase in client retention, by creating a positive and inclusive environment, demonstrating an ability to maintain composure in fast-paced settings as well as adhere to celebrity clientele.
Independent Consultant
TFN MEDIA GROUP LLC
Los Angeles
08.2019 - 11.2019
- Led innovative social media marketing initiatives, achieving an increase in brand visibility and engagement, by strategizing content for diverse brands and influencers.
- Fostered strategic collaborations with high-profile clients to amplify their digital presence, ensuring confidentiality and discretion, which resulted in a notable increase in online visibility and brand resonance.
- Developed and nurtured key partnerships with brands, restaurants, and influencers, securing exclusive content that resonated with target audiences, contributing to a growth in brand engagement.
Independent A&R
Sunset Strangler (Band)
Los Angeles
01.2018 - 11.2019
- Provided guidance to a new band, resulting in a successful career change and securing a single deal with Interscope Records.
- Identified and developed talent, created effective marketing campaigns, and managed social media to grow audiences.
- Built relationships with industry professionals and successfully shopped artists to labels.
Studio Manager and Project Manager
Volume Ventures, LLC
Inglewood
05.2018 - 08.2019
- Amplified studio's digital presence, achieving a sixfold increase in Instagram followership-from 2.5k to 15k-by expertly managing content and engaging the community, showcasing my proficiency in leading high-profile projects with discretion.
- Engineered a collaborative culture among upper management and the creative team, leading to the development and execution of groundbreaking e-commerce strategies that significantly boosted online revenue streams, highlighting my exceptional interpersonal and communication skills.
- Initiated and directed a scholarship program, meticulously selecting and mentoring elite candidates, fostering a culture of learning and development, and upholding confidentiality and discretion in handling sensitive information.
Studio Manager and Project Manager
NRG Recording Studios
Los Angeles
01.2017 - 05.2018
- Implemented website rebuild leading to a 60% revenue increase at NRG recording studio.
- Produced video interviews and in-studio performances for 'On Air with NRG' series.
- Managed social media projects to increase online followers and engagement.
- Oversaw staff training programs and secured sponsorships from companies like Roland and AEA.
Executive Assistant
BMG - The New Music Company
New York
01.2015 - 12.2015
- Managed CEO's calendar, coordinated travel arrangements, and organized client meetings at Fieldhouse Music.
- Organized and executed successful artist showcase and networking events, enhancing client exposure.
- Submitted artists for sync opportunities, contributing to increased exposure for Fieldhouse Music's clients.
Bartender
Prohibition
New York
12.2012 - 09.2015
- Crafted unique cocktails and contributed to the vibrant atmosphere of Prohibition in the Upper West Side.
- Launched Open Mic Mondays, a popular weekly event, engaging the audience and maintaining high energy levels.
- Developed two signature cocktails that earned a permanent spot on the menu, driving customer loyalty and repeat business.
Associate Brand Manager
babyganics
Westbury
12.2011 - 12.2012
- Developed partnerships with major retailers such as Buy Buy Baby, Babies R Us, Target, and Walgreens.
- Self-managed all U.S. accounts and cross-country travel appointments to ensure brand positioning.
- Conducted in-depth analysis of competitor products to develop marketing strategies that set BabyGanics apart.
Server
Hillstone Restaurant Group
New York
11.2010 - 12.2012
- Demonstrated top sales performance and leadership as a team leader for Hillstone Restaurant Group in multiple locations.
- Developed skills in adapting to different environments and customer bases.
- Cultivated a positive work environment and supported team growth and collaboration.
Flight Attendant
Piedmont Airlines
Charlottesville
04.2010 - 11.2010
- Provided exceptional customer service to domestic passengers, ensuring their safety and comfort.
- Conducted safety checks, verified passenger counts, and stocked supplies for pre-flight preparations.
- Served meals and beverages, assisted passengers with special needs, and provided first aid during flights.
- Executed emergency procedures when required to maintain passenger safety.
Education
Some College (No Degree) - Bachelor of Arts
University of North Carolina At Charlotte
Asheville, North Carolina, United StatesSkills
- Operations and hospitality management
- Problem solving and workflow coordination
- Business operations and development
- Training and staff development
- Creative direction and strategy
- Transportation planning and logistics
- Communication skills and relationship management
- Client presentations and account management
- Solution-oriented strategies and conflict resolution
- Workplace safety and team leadership
- Attention to detail in event planning
- Food and beverage management expertise
- Marketing strategy and digital tactics
- Social media marketing and influencer partnerships
- Project management methodologies and execution
- Customer relationship management (CRM)
- Sales strategies and invoicing processes
- Email marketing campaigns and online initiatives
- Content creation and web development skills
Certification
- Licensed Travel Agent
- Licensed Life Insurance Agent - North Carolina
Timeline
Assistant General Manager
Posana
08.2025 - Current
Travel Consultant
Archer Travel Group
06.2025 - Current
Food and Beverage Manager
Kimpton Hotels & Restaurants
05.2024 - 03.2025
Bartender
Soho House & Co
03.2022 - 08.2023
Studio Manager and Project Manager
Clear Lake Recording Studios LLC
01.2021 - 05.2021
Transportation Consultant
Asheville Hopper
10.2020 - Current
Studio Manager
LEKFIT
01.2020 - 04.2020
Independent Consultant
TFN MEDIA GROUP LLC
08.2019 - 11.2019
Studio Manager and Project Manager
Volume Ventures, LLC
05.2018 - 08.2019
Independent A&R
Sunset Strangler (Band)
01.2018 - 11.2019
Studio Manager and Project Manager
NRG Recording Studios
01.2017 - 05.2018
Executive Assistant
BMG - The New Music Company
01.2015 - 12.2015
Bartender
Prohibition
12.2012 - 09.2015
Associate Brand Manager
babyganics
12.2011 - 12.2012
Server
Hillstone Restaurant Group
11.2010 - 12.2012
Flight Attendant
Piedmont Airlines
04.2010 - 11.2010
Some College (No Degree) - Bachelor of Arts
University of North Carolina At Charlotte