Jillian Ballentine-Nesmith
Erwin
Summary
Dedicated professional with a clean driving record and a CDL license, recognized for ensuring student safety at Wake County Public Schools. Proven ability to navigate challenging conditions while maintaining a high level of service. Strong communicator and team player, committed to excellence in transportation and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bus Driver
Wake County Public Schools
07.2021 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- I know a little familiar with daily bus coordination (DBMR) as well as Matrix.... I have worked a little in CHERWELL & TIMS, I run-routes in a timely matter to get students to and from schol safely... Being available whenever is needed, I have ran midday and shop shuttle,.. I get alone well with staff members and students and I very reliable and dedicated to my Job.
Online Grocery Associate
Wal-Mart Supercenter
06.2019 - 06.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Child Nutrition Service
Wake County Public Schools
11.2013 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Harentt Central High School
Angier, NC06-2002
Skills
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Transporting students
- CDL license
- Valid Driver's license
Timeline
Bus Driver
Wake County Public Schools
07.2021 - Current
Online Grocery Associate
Wal-Mart Supercenter
06.2019 - 06.2021
Child Nutrition Service
Wake County Public Schools
11.2013 - 06.2021
High School Diploma -
Harentt Central High School
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