Jillian Bailey
Graham
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
The Carolina Inn, A Destination by Hyatt Hotel
10.2024 - Current
- Provided exceptional customer service by greeting guests, managing check-ins/check-outs, and handling inquiries via phone, email, and in-person to ensure a personalized and seamless experience
- Resolved guest issues and complaints with professionalism, maintaining a positive atmosphere while upholding the hotel's brand image and confidentiality standards
- Processed and adjusted billing to ensure accurate charges and rates using various property managements systems with proficiency
Registrar Office Front Desk Receptionist
UNCA Academic Success Center
01.2021 - 05.2024
- Managed phone lines and appointments as first point of contact for students, parents, and faculty for resources, troubleshooting, and scheduling
- Adherence to confidentiality agreements and student privacy agreements, including safe handling of confidential documents and information
- Assisted with interdepartmental communication and faculty projects throughout the Registrar, Advising, and Admissions offices
SECU Public Fellows Intern
Muddy Sneakers
05.2023 - 08.2023
- Audited all Curriculum materials using Excel according to Beetles and UDL pedagogy frameworks and North Carolina State Education Standards
- Photography of summer programming at Muddy Sneakers for Communications Department uses
- Assisted in the field on educational expeditions with students from WNC summer schools and camps as a one on one and group instructor
Education
Bachelor of Arts - Mass Communication, Environmental Studies
University of North Carolina at Asheville
Asheville, NC05.2024
Skills
- Google Workspace
- Microsoft Office
- Adobe Creative Suite
- Photoshop
- Illustrator
- Premiere Pro
- Adobe Express
- Camera Operation-Photography and Video
- Customer/Client Communication
- Guest services
- Cash handling
Pronouns
She/Her
Timeline
Front Desk Agent
The Carolina Inn, A Destination by Hyatt Hotel
10.2024 - Current
SECU Public Fellows Intern
Muddy Sneakers
05.2023 - 08.2023
Registrar Office Front Desk Receptionist
UNCA Academic Success Center
01.2021 - 05.2024
Bachelor of Arts - Mass Communication, Environmental Studies
University of North Carolina at Asheville
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