Jill Hambley
Wilmington
Summary
Friendly and prompt customer service focused individual with good skills using computer and office equipment. Strong multitasking, communication and interpersonal skills. Several years cash handling experience with life-long learning outlook.
Overview
17
17
years of professional experience
Work History
Learning Lab Front Desk Clerk
Cape Fear Community College
07.2022 - Current
- Greets guests at front desk and engages in pleasant conversations while managing check-in process using Tutortrac and Aviso.
- Developed MS Office documents and spreadsheets to improve tracking of daily tutoring hours and ease student use of facilities.
- Monitors front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Continuously develops strong relationships with students through friendly interactions, anticipating their needs and exceeding expectations.
- Maintains an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Director & Children's Librarian
Prospect Community Library
01.2007 - 07.2020
- Developed, implemented, and managed children's, teen, and adult programming.
- Curated collection and provided reading advisory to patrons.
- Initiated a Teen Advisory Board to encourage leadership and volunteerism.
- Grew a Friends of the Library group from the recruitment phase to its current leadership role.
- Interpreted, applied, and wrote library board goals, objectives, policies and procedures, rules, and regulations.
- Completed monthly and annual reports on programming statistics and financial stability.
Cashier
Dollar General
09.2014 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Certificate - Accounting And Finance
Cape Fear Community College
Wilmington, NC12.2024
Certificate - Computer Skills
Butler County Community College
Butler, PA12.2005
Bachelor of Arts - International Affairs
George Washington University, The
Washington, DC05.1993
Skills
- Professionalism and Etiquette
- Attention to Detail
- Organizational Skills
- Relationship Building
- Analytical and Critical Thinking
- Conflict Resolution
- Goal-oriented mindset
- Clear Communication
Timeline
Learning Lab Front Desk Clerk
Cape Fear Community College
07.2022 - Current
Cashier
Dollar General
09.2014 - 05.2015
Director & Children's Librarian
Prospect Community Library
01.2007 - 07.2020
Certificate - Accounting And Finance
Cape Fear Community College
Certificate - Computer Skills
Butler County Community College
Bachelor of Arts - International Affairs
George Washington University, The
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