Jilkadi Vargas Hernandez
WINSTONSALEM
Summary
Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Bilingual Customer Service Representative
TruliantFCU
WINSTONSALEM
02.2025 - Current
- Assisted customers with account inquiries and transaction processes.
- Processed transactions accurately using banking software systems.
- Resolved customer complaints and issues promptly and professionally.
- Collaborated with team members to improve customer service processes.
- Maintained confidentiality of customer information in compliance with regulations.
- Scheduled appointments for financial consultations and services as needed.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Bilingual Customer Service Representative
Get insured
02.2024 - 12.2024
- Assisted customers with policy inquiries and claims processing.
- Provided accurate information about coverage options and benefits.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions and maintained detailed records in the system.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
Bilingual Customer Service Representative
Princess House
WINSTONSALEM
01.2023 - 01.2024
- Assisted customers in Spanish and English for seamless communication.
- Resolved customer inquiries through phone and email support promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Educated customers on promotions and new products effectively.
- Handled complaints with empathy to ensure positive experiences for customers.
Education
Mount Tabor High School
WINSTONSALEMSkills
- Bilingual communication
- Transaction processing
- Complaint resolution
- Banking software
- Record keeping
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
TruliantFCU
02.2025 - Current
Bilingual Customer Service Representative
Get insured
02.2024 - 12.2024
Bilingual Customer Service Representative
Princess House
01.2023 - 01.2024
Mount Tabor High School