Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jilkadi Vargas-Hernandez

Winston-Salem

Summary

Offering strong foundation in bilingual communication and genuine interest in customer service, eager to learn and grow within this role. Brings ability to understand and address customer concerns promptly and accurately, coupled with proficiency in using customer service software. Ready to use and develop communication and problem-solving skills in customer service representative role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Princess House
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Provided language translation services for customer service inquiries.

Medical Receptionist

Mediq Urgent Care
11.2023 - 02.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Optometric Technician

Americas Best Contacts And Eyeclasses
01.2023 - 11.2023
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Education

Certified - Dental Assisting

Hands On Dental Assistants
05.2024

High School Diploma -

Mount Tabor High School
06.2023

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Medical Terminology
  • Patient Communication
  • Chairside Assisting
  • Treatment room setup
  • Customer service skills
  • Treatment Room Breakdown
  • Infection control protocols
  • Patient Recordkeeping
  • Dental Radiography
  • X-Ray Processing
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Certified Dental Assistant

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Princess House
09.2024 - Current

Medical Receptionist

Mediq Urgent Care
11.2023 - 02.2024

Optometric Technician

Americas Best Contacts And Eyeclasses
01.2023 - 11.2023

High School Diploma -

Mount Tabor High School

Certified - Dental Assisting

Hands On Dental Assistants

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Jilkadi Vargas-Hernandez