Jilcana Montoya
Greensboro
Summary
Dedicated and reliable professional with experience in food service, healthcare administration, and customer service. Known for maintaining clean and safe work environments, providing excellent customer support, and adapting quickly to new responsibilities. Strong multitasker with a solid work ethic, effective communication skills, and the ability to work independently or as part of a team.
Overview
2
2
years of professional experience
Work History
Food Service Technician
Cone health hospital
Greensboro
10.2024 - 09.2025
- Prepared and served food accurately according to patient orders and dietary requirements
- Maintained clean and sanitized work surfaces in compliance with infection control standards
- Followed safety protocols while operating kitchen equipment
- Monitored food inventory and reported low stock levels to management
- Delivered friendly, respectful customer service to patients and staff
Client Service Representative
whitman-walker health
Washington
04.2024 - 09.2024
- Performed administrative duties including filing, email correspondence, and data entry
- Verified insurance information and maintained accurate client records
- Entered and updated data in electronic systems with attention to detail
- Assisted with client referrals and scheduling
- Provided professional and compassionate support to clients
Pet Stylist
Petsmart
Washington
09.2023 - 07.2024
- Groomed and styled dogs according to owner specifications and safety standards
- Managed front desk operations including appointment scheduling and client check-in/check-out
- Ensured the safety, care, and well-being of all pets in the salon
- Delivered positive customer experiences through clear communication and service
Education
High School Diploma -
The Goodwill Excel Center
Some College (No Degree) - Social Work
Guilford Technical Community College
Jamestown, North Carolina, NCSkills
- Proficient in MS Word, Excel, and Outlook
- Excellent communication skills
- Customer service and front desk support
- Teamwork and collaborative
- Electronic Health Records (ECW)
- Insurance verification
- Medical Referrals coordination
- Administrative support
- Time Management & Multitasking
Timeline
Food Service Technician
Cone health hospital
10.2024 - 09.2025
Client Service Representative
whitman-walker health
04.2024 - 09.2024
Pet Stylist
Petsmart
09.2023 - 07.2024
High School Diploma -
The Goodwill Excel Center
Some College (No Degree) - Social Work
Guilford Technical Community College