Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jicoiya Calhoun

Charlotte

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

8
8
years of professional experience

Work History

Ramp Agent

American Airlines
02.2023 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

CSR

Marshalls & HomeGoods
04.2022 - 02.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Greeted customers and helped with product questions, selections and purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Supported efficient and timely replenishment of sales floor merchandise
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments

Stocking Restocking, Inventory, Team Member/Cashier

Shipment, Bath & Body Works
08.2021 - 12.2022
  • Developed strong cooperative relationships with coworkers and managers.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Lifted, stacked and transported boxes using hard cart and forklift.
  • Maintained productive, efficient approach to all tasks.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Created appealing displays for routine arrangements and special promotions.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
  • Learned all required tasks quickly to maximize performance

Cashier and Waitress

Showmars Restaurant
03.2017 - 12.2019
  • Satisfying customers serving food taking orders restocking
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Bussed and reset tables to keep dining room and work areas clean
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Greeted customers entering store and responded promptly to customer needs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs

Team Member, Cashier / Returns, Curbside Pickup

Target
07.2019 - 11.2019
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Sought out ways to go above and beyond job requirements
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

Care Provider

Williams Loving Care
12.2018 - 05.2019
  • Home management and care planning
  • Medical Advocacy
  • Prescription medical management
  • Assist with personal hygiene and care
  • Assist with meds and nutrition
  • Home maintenance
  • Financial accountability
  • Reporting and monitoring
  • Arranged transportation and accompanied patients to doctors' offices and errands
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
  • Organized medication and provided reminders according to schedule
  • Entertained, conversed and read aloud to keep patients mentally alert
  • Remained alert to problems or health issues of clients and competently responded
  • Promoted social, emotional and physical health through diverse activities

Cashier

Krispy Kreme
08.2018 - 01.2019
  • Serving food
  • Taking orders
  • Making sure customers are satisfied
  • Restocking food
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Greeted customers entering store and responded promptly to customer needs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

Education

Esthetics -

Kenneth Shuler School of Cosmetology
Rock Hill, SC
04.2025

High School Diploma - Diploma

Indian Land High School
Indian Land, SC
05.2017

Skills

  • Workplace Safety
  • Team Member Motivation
  • Quality Inspections
  • Product Knowledge
  • Attention to Detail
  • Computer Skills
  • Customer Service
  • Willingness to Learn
  • Performance Maximization
  • Cash Handling
  • POS Inventory System Operation

Personal Information

Title: Customer Service Associate

Timeline

Ramp Agent

American Airlines
02.2023 - Current

CSR

Marshalls & HomeGoods
04.2022 - 02.2023

Stocking Restocking, Inventory, Team Member/Cashier

Shipment, Bath & Body Works
08.2021 - 12.2022

Team Member, Cashier / Returns, Curbside Pickup

Target
07.2019 - 11.2019

Care Provider

Williams Loving Care
12.2018 - 05.2019

Cashier

Krispy Kreme
08.2018 - 01.2019

Cashier and Waitress

Showmars Restaurant
03.2017 - 12.2019

High School Diploma - Diploma

Indian Land High School

Esthetics -

Kenneth Shuler School of Cosmetology

Similar Profiles

CREATE PROFILE
Jicoiya Calhoun