Jhyra Bullock
Cary
Summary
Results-driven customer service professional with experience in high-volume call center and hospitality environments. Proven ability to handle 80+ customer interactions daily, resolve complex issues, and exceed sales and retention goals through effective upselling. Skilled in CRM systems, technical support, and customer relations, with a strong focus on efficiency, accuracy, and delivering excellent customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Spectrum
Durham, NC
08.2022 - 05.2026
- Exceeded sales targets by 16% in 2023 by maintaining strong product knowledge and quickly identifying customer needs.
- Assisted an average of 80+ customers daily, resolving billing, technical support, and account management issues in a fast-paced environment.
- Trained new team members on customer support tools and best practices to improve efficiency and maintain consistent service standards.
- upsold additional services to customers, increasing customer retention by 15%.
Front Desk Receptionist
Hyatt Place
Raleigh, NC
06.2018 - 06.2022
- Collaborated with housekeeping and hotel staff to ensure efficient room readiness and guest satisfaction.
- Proficient in reservation systems, payment processing, and maintaining accurate guest records
- Reduced customer complaints by 20% through efficient issue resolution and proactive guest communication.
- Managed guest interactions with professionalism and discretion, ensuring a positive experience and adherence to hotel service expectations.
Education
High School Diploma -
Cary High
Cary, NC05-2018
Skills
- Problem-solving
- High-volume call handling
- Account, billing & technical support
- CRM systems and data accuracy
- Customer experience & client relations
- Upselling and cross-selling
Timeline
Customer Support Specialist
Spectrum
08.2022 - 05.2026
Front Desk Receptionist
Hyatt Place
06.2018 - 06.2022
High School Diploma -
Cary High