Jhorman Alejandro Guzman Paz
Burlington
Summary
Energetic worker who has an excellent trac record of costumers relations and sales objectives, always solution driven and can diagnose problems easily, friendly with both teammates and costumer, great work ethics and always helpful in any situation
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Automotive Technician
Firestone Complete Auto Care, BRO
Wilson
01.2024 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various automotive systems and components.
- Collaborated with team members to ensure efficient workflow in repair processes.
- Experienced on complex issues and concerns of costumer
- Assisted customers by explaining service recommendations and maintenance needs.
- Conducted thorough inspections to identify potential safety concerns in vehicles.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Kept accurate records of services performed for customer reference and billing purposes.
- Maintained a clean working environment at all times.
Sales Associate
O’Reillys auto parts
Kenly
07.2023 - 12.2024
- Assisted customers in selecting automotive parts and accessories.
- Maintained organized inventory and restocked shelves regularly.
- Operated point-of-sale system for customer transactions.
- Provided product knowledge to enhance customer decision-making.
- Collaborated with team members to ensure efficient store operations.
- Processed returns and exchanges according to company policy.
- Conducted regular audits of stock levels for accuracy.
- Trained new associates on customer service best practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
North Johnston High School
Selma, NCSkills
- Diagnostic tools
- Customer relationship management
- Repair quotes
- Service order preparation
- Vendor relations
- Flexible schedule
- Calibrating systems
- Maintaining records
- Inventory auditing
- Preparing work orders
- Supply ordering
- Service scheduling
- Job scheduling
- Problem-solving
- Ordering supplies
- Safety awareness
- Issue resolution
- Service recommendations
- Efficiency improvement
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Customer service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Award received due to exceeding sales goals
- Award received due to client satisfaction and great relationship
- Award received due to costumer reviews named after me
Affiliations
- Automotive
- Coding
- Computer building
- Volunteer
Timeline
Automotive Technician
Firestone Complete Auto Care, BRO
01.2024 - Current
Sales Associate
O’Reillys auto parts
07.2023 - 12.2024
North Johnston High School