Jhneal Williams
Chapel Hill
Summary
A passionate and diligent scholar studying Exercise and Sport Science with a minor in Sports Medicine looking for an opportunity at UNC as a student athletic trainer. Worked at Starbucks, Dick's Sporting Goods, Slim Chickens, and Cold Stone, gaining experience in fast-paced, team-oriented settings and showcasing excellent communication, flexibility, and customer service abilities. With practical leadership experience as a volunteer Little League Baseball Coach and High School Varsity Cheer Manager, this individual is passionate about sports performance and injury prevention. devoted to advancing our understanding of sports medicine and athletic training while offering student-athletes high-quality care and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier
Dick's Sporting Goods
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promote company programs (i.e., warranty sales, loyalty program,
seasonal promotions, etc.) - Create an inclusive store environment where everyone (associates &
customers) feels welcome, safe, and is treated with respect
Certified Trainer
Slim Chickens
02.2022 - 08.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Received food and drink orders; computed sales transactions, received
cash, credit, and or debit payments from customers. - Take orders and accurately key them into the POS system
- Set up and stocking stations with all necessary supplies
- Prepare food for service
Shift Leader
Cold Stone Creamery
05.2020 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
Education
Bachelor of Science - Exercise And Sport Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2026
Skills
- Effective Time Management
- Personable Interaction Skills
- Clear and Concise Communication Skills
- Detail-Oriented Approach
- Collaborative Team Member
- Analytical Problem-Solving
- Flexible Scheduling
- Customer service management
- Inventory Management
- Consistently Reliable
- Adaptability
- First aid and CPR certification
Certification
- Automated External Defibrillator (AED) Use Certification – Various Authorized Providers.
- First Aid, CPR, and AED Certification - American Red Cross.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Barista
Starbucks
09.2024 - Current
Cashier
Dick's Sporting Goods
05.2023 - 08.2023
Certified Trainer
Slim Chickens
02.2022 - 08.2023
Shift Leader
Cold Stone Creamery
05.2020 - 01.2022
Bachelor of Science - Exercise And Sport Science
University of North Carolina At Chapel Hill
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