Summary
Overview
Work History
Education
Skills
Timeline
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Jhmari Adams

Charlotte

Summary

Dynamic sales professional with a proven track record at AT&T, excelling in customer relations and problem-solving. Adept at enhancing customer satisfaction and driving business growth through strategic planning and effective communication. Skilled in CRM software and committed to achieving sales targets while fostering long-lasting client relationships.

Overview

6
6
years of professional experience

Work History

AT&T Sales Rep

AT&T
02.2024 - 03.2025
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Collaborated with team members to achieve monthly sales targets.

Lead Sales Associate

Walmart
02.2023 - 12.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Personal Banker

Wells Fargo
04.2021 - 02.2023
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.

Cashier

McDonald's
03.2019 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

Kingstree Senior High School
Kingstree, SC
2019

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client services
  • Paperwork processing
  • Telephone reception
  • Sales support
  • Technical troubleshooting
  • Performance improvement
  • Account servicing
  • Business growth and retention
  • Sales expertise
  • CRM software expertise
  • Sales reporting
  • Strategic direction
  • Up-selling strategies
  • Type sales techniques
  • Order problem solving
  • Point-of-sale system
  • Organizational skills
  • Time management
  • Problem-solving
  • Analytical thinking
  • Team building
  • Decision-making
  • Active listening
  • Audit reporting
  • Teamwork
  • Problem-solving abilities
  • Self motivation
  • Interpersonal skills
  • Customer relationship management
  • Goal setting
  • Professionalism
  • Strategic planning
  • Time management abilities
  • Inventory management

Timeline

AT&T Sales Rep

AT&T
02.2024 - 03.2025

Lead Sales Associate

Walmart
02.2023 - 12.2023

Personal Banker

Wells Fargo
04.2021 - 02.2023

Cashier

McDonald's
03.2019 - 03.2021

Kingstree Senior High School

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Jhmari Adams