Jhakia Wood
Lewiston Woodville
Overview
17
17
years of professional experience
Work History
Service Coordinator
United Services Youth
08.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Private Caregiver
George Scarborough
03.2021 - 02.2023
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
PCA
Ahoskie Assisted Living
04.2019 - 07.2021
- Optimized scheduling processes by utilizing efficient software tools to allocate resources according to staffing requirements effectively.
- Conducted regular assessments of residents'' physical, emotional, and cognitive well-being to adjust care plans accordingly.
- Promoted a positive work environment with regular team-building activities and open communication channels.
- Streamlined operations by developing and implementing effective policies, procedures, and protocols for the assisted living community.
Shift Lead Manager
Subway
04.2018 - 02.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Server
Cracker Barrel Old Country Store
03.2016 - 02.2018
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Mastered Point of Sale (POS) computer system for automated order taking
- Prepped and clean each area of work for the next shift, including closing and opening duties
Shift Leader
Pizza Hutt
08.2013 - 08.2015
- Operate in accordance with established performance, profits and operating standards
- Complete checklists and procedures for cash reporting, inventory control, and scheduling during shift
- Execute Systems daily to insure a clean, organized restaurant, prepared to provide excellent product and service
- Assist in providing Team Members with the appropriate training to provide outstanding Quality, Friendliness and Cleanliness
Lab Assistant
Pizza Hutt
08.2013 - 08.2014
- Reports maintenance problems to the Service Request Center as they occur
- Enforces procedures for the use of the laboratory area and the use of equipment, supplies, materials, software, hardware and peripherals
- Troubleshoots and diagnoses basic problems with computer equipment
Assistant
Pizza Hutt
08.2012 - 08.2013
- Alphabetized and prepped all student files
- Made sure everything was in correct order
- Maintain and filed folders in the storage room
- Reorganized and kept the file room up to part
Shift Manager
10.2009 - 11.2011
- Provided service for customers by taking their food to the table
- Also making sure they receive their food at a decent time
- Made sure they were happy with their service
- Maintain and restock supplies, by stocking the items in order as to what is need the most
- Operate computerized cash register
- Conduct drive-thru, by making sure the customers got there order an appropriate time
Cook
McDonalds
04.2008 - 05.2009
- Maintain and restock supplies
- I made sure the front counter had enough condiments utensils and anything else that was needed
- Provided food for customers
- Made sure the customers were satisfied
- Cleaned up the stations that needed to be cleaned
Education
Bachelor of Science degree - Biology
Fayetteville State University
Fayetteville, NC05.2015
High School Diploma - General Studies
Bertie High
Windsor, NC05.2011
Skills
- Microsoft office
- Microsoft office 2010
- Microsoft PowerPoint
- Microsoft PowerPoint 2010
- MS OFFICE
- Microsoft office 2010- Expert
- Microsoft PowerPoint 2010- Expert
Additional Information - Professional Skills
- Microsoft Office 2010 - Expert
- Microsoft PowerPoint 2010 - Expert
Timeline
Service Coordinator
United Services Youth
08.2023 - Current
Private Caregiver
George Scarborough
03.2021 - 02.2023
PCA
Ahoskie Assisted Living
04.2019 - 07.2021
Shift Lead Manager
Subway
04.2018 - 02.2019
Server
Cracker Barrel Old Country Store
03.2016 - 02.2018
Shift Leader
Pizza Hutt
08.2013 - 08.2015
Lab Assistant
Pizza Hutt
08.2013 - 08.2014
Assistant
Pizza Hutt
08.2012 - 08.2013
Shift Manager
10.2009 - 11.2011
Cook
McDonalds
04.2008 - 05.2009
Bachelor of Science degree - Biology
Fayetteville State University
High School Diploma - General Studies
Bertie High
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