JEUDHY PORRAS-GONZALEZ
Belmont,NC
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Dependable and successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
TEAM LEADER
L&L Painting
05.2021 - Current
- Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance
- Created spreadsheets to track employee work to report to sales
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Server
Calle Sol
03.2024 - 10.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed table assignments efficiently, ensuring timely service and optimal guest experiences.
- Trained new servers on menu offerings and service techniques, fostering team development.
- Extensive expertise in menu selection and alcoholic beverages
- Implemented upselling techniques, increasing overall sales and enhancing dining experience.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
Server
Olive Garden
04.2023 - 06.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
TEAM LEADER
Chick Fil-A
05.2022 - 03.2023
- Took appropriate measures to correct service quality deficits
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
Education
BBA - Business Administration And Management
University of North Carolina At Charlotte
Charlotte, NC06-2027
Skills
- Attention to Detail
- Issue Resolution
- Verbal and Written Communication
- Analytical Thinking
- Teamwork and Collaboration
- Very good with numbers and math
- Problem-solving
- Team motivation
Languages
Spanish
Bilingual
Timeline
Server
Calle Sol
03.2024 - 10.2025
Server
Olive Garden
04.2023 - 06.2024
TEAM LEADER
Chick Fil-A
05.2022 - 03.2023
TEAM LEADER
L&L Painting
05.2021 - Current
BBA - Business Administration And Management
University of North Carolina At Charlotte