Jetzabel Pichardo
Charlotte
Summary
Organized and dependable professional with experience in office administration, bookkeeping, customer service, childcare, and client care. Skilled at managing multiple responsibilities, maintaining accurate records, and providing excellent support in fast-paced environments. Known for strong communication, attention to detail, and a positive attitude. Eager to bring a strong work ethic, professionalism, and a willingness to learn to a new opportunity.
Overview
1
1
Language
8
8
years of professional experience
Work History
Private Nanny
Private Family
Charlotte
07.2023 - Current
- Coordinated daily routines, including school transportation, meals, activities, and appointments, ensuring smooth transitions and stability for children.
- Planned engaging activities that supported children's learning and development.
- Engaged in regular communication with parents to provide updates and align care strategies, fostering trust and collaboration.
- Provided dependable childcare in a safe, caring, and structured environment.
- Demonstrated strong time management, organization, and problem-solving skills while balancing multiple responsibilities.
- Assisted with light household tasks to help maintain an organized home.
- Built trusting relationships with the family through reliability, professionalism, and confidentiality.
Nail Technician
Frenchies Modern Nail Care
Charlotte
11.2024 - 09.2025
- Provided quality nail care services while following proper sanitation and safety procedures.
- Tailored product and service recommendations to meet individual client needs, improving satisfaction.
- Built strong relationships with clients by delivering friendly, professional customer service.
- Created welcoming atmosphere that fostered client retention and increased referrals.
- Scheduled appointments and managed daily bookings efficiently.
- Maintained accurate client records and kept the work area clean and organized.
- Processed payments and handled basic administrative responsibilities.
- Stayed up to date on industry trends and techniques through continuing education.
Secretary/Office Administrative Assistant
Luis Auto Center
Charlotte
02.2019 - 07.2023
- Managed daily office operations to ensure organization and efficiency in workplace.
- Answered phones, greeted clients, and provided professional customer service.
- Prepared letters, reports, and other business documents with accuracy and attention to detail.
- Maintained organized filing systems and entered data accurately.
- Managed appointment scheduling for service and repair customers.
- Assisted with payroll paperwork and billing tasks.
- Performed bookkeeping duties, recording transactions, processing invoices, tracking expenses, and maintaining accurate financial records.
- Worked closely with management to support daily business operations and maintain an efficient office environment.
Education
High School Diploma -
Queens Grant High School
Matthews, NC06-2021
Skills
- Calendar Management
- Organizational skills
- Time Management
- Client Relationship Management
- Problem Solving
- Data Entry
- Customer Service
- Record Keeping
- Attention to detail
- Multitasking
- Effective communication
- Confidentiality
Languages
Spanish
Native/ Bilingual
Timeline
Nail Technician
Frenchies Modern Nail Care
11.2024 - 09.2025
Private Nanny
Private Family
07.2023 - Current
Secretary/Office Administrative Assistant
Luis Auto Center
02.2019 - 07.2023
High School Diploma -
Queens Grant High School