Jesus Castaneda
Newland
Summary
Dynamic manager skilled in team leadership and enhancing customer service. Proven track record in optimizing operations and driving employee engagement to boost performance.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manger
HomeGoods
Boone, NC
09.2024 - Current
- Oversaw daily store operations, ensuring compliance with company standards and operational excellence.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
General Manager
McDonald's
Spruce Pine, NC
09.2022 - 01.2024
- Directed daily operations to enhance service quality and customer satisfaction.
- Implemented training programs to develop team skills and improve performance.
- Analyzed sales data to identify trends and inform strategic decisions.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Cultivated a positive work environment, fostering teamwork and employee engagement.
- Established performance metrics to monitor staff productivity and operational effectiveness.
CNA
Laurels of Summit Ridge
Asheville, NC
03.2018 - 02.2022
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care accurately in electronic health records to maintain compliance.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
Education
Associate of Arts - Hospital Administration
Caldwell Community College And Technical Institute
Boone, NC03-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- CM - Certified Manager Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- CPhT - Certified Pharmacy Technician, i am currently in the class trying to expand my knowledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manger
HomeGoods
09.2024 - Current
General Manager
McDonald's
09.2022 - 01.2024
CNA
Laurels of Summit Ridge
03.2018 - 02.2022
Associate of Arts - Hospital Administration
Caldwell Community College And Technical Institute