Jessme Lazo
Charlotte
Summary
Transitioning from client-focused environment with solid background in managing client relationships and ensuring satisfaction. Developed skills in communication, problem-solving, and organizational tasks in high-paced setting. Seeking to leverage these transferable skills in new and dynamic role.
Overview
2
2
years of professional experience
Work History
Client Services Coordinator II
True Homes
Monroe, NC
03.2026 - Current
- Respond to clients, trade partners, and internal team members in a timely manner
- Own the client experience, communications, and expectations from closing through warranty period
- Take part in ongoing training and knowledge-based tasks to ensure to provide accurate information to clients as well as trade partners
Client Service Coordinator
True Homes
Monroe, NC
11.2024 - 03.2026
- Serve as the primary point of contact for all client warranty requests, handling incoming phone calls, emails, and text messages with professionalism and timely follow-up.
- Coordinate and schedule trade partners to address client repair needs, ensuring clear communication and efficient workflow.
- Monitor the progress of service requests from start to finish, confirming work completion and maintaining strong client satisfaction.
- Maintain accurate records of service requests, appointments, and completed work to support smooth operations and quality control.
Administrative Assistant
Atlanta Flooring Design
Charlotte, NC
01.2024 - 11.2024
- Specialized in communication, such as phone calls, E-mails, and other correspondence for the builder’s division.
- Manage all required paperwork and records and prepares documentation (forms or reports) when needed.
- Develop a system for maintain organized records and files and ensure files are maintained appropriately.
Education
Bachelor of Sociology -
University of North Carolina at Charlotte
Charlotte, NC01-2024
Skills
- Language Spanish Fluent
- Strong organization
- Microsoft Office & Co Pilot
- Time management expertise
- AI Experience
- Client relationship building
- Scheduling and planning
Timeline
Client Services Coordinator II
True Homes
03.2026 - Current
Client Service Coordinator
True Homes
11.2024 - 03.2026
Administrative Assistant
Atlanta Flooring Design
01.2024 - 11.2024
Bachelor of Sociology -
University of North Carolina at Charlotte