Jessie Value III
Wake Forest
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Cole Information. Skilled in CRM and relationship building, adept at turning client feedback into actionable insights for improved service. Excelled in project management and communication, securing repeat business and referrals through exceptional customer support and strategic account development.
Overview
3
3
years of professional experience
Work History
Independent Contractor
Traba
07.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Associate L1
Amazon
07.2023 - 06.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Account Manager
Cole Information
04.2022 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Education
No Degree - Mass Communication
Norfolk State University
Norfolk, VAHigh School Diploma -
Central High
Omaha, NE08-1992
Skills
- Client relationship building
- Teaching excellence
- Account management
- Workload management
- Customer service
- Deadline adherence
- Safety compliance
- Client relations
- Project management
- Relationship building and management
- Sales development
- Networking skills
- Account development
- Customer relationship management (CRM)
- Sales reporting
- Customer support
- Multitasking
- Lead generation
- Effective communication
Timeline
Independent Contractor
Traba
07.2024 - Current
Associate L1
Amazon
07.2023 - 06.2024
Account Manager
Cole Information
04.2022 - 04.2023
No Degree - Mass Communication
Norfolk State University
High School Diploma -
Central High
Similar Profiles
Nickolas DavisNickolas Davis
Shipping and Receiving Clerk at TrabaShipping and Receiving Clerk at Traba
Michelle RomeroMichelle Romero
Independent Contractor at TrabaIndependent Contractor at Traba
Tenesha BrownTenesha Brown
1099 Contractor at Traba1099 Contractor at Traba