Jessica N. Stacey
Charlotte
Summary
Professional driver with strong commitment to ensuring safe and reliable transportation for students. Skilled in route planning, vehicle maintenance, and adherence to safety protocols. Known for effective communication, teamwork, and flexibility in adapting to changing schedules. Dependable and focused on delivering consistent results while fostering positive and secure environment for passengers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Bus Driver
Charlotte Mecklenburg School District
Charlotte, NC
10.2024 - Current
- Ensured timely and safe transportation of students to and from school.
- Conducted pre-trip/ post- trip inspections to maintain vehicle safety and compliance.
- Managed student behavior effectively, promoting a positive riding environment.
- Coordinated with school officials regarding route changes and special events.
- Implemented emergency procedures, ensuring student safety during incidents.
- Maintained accurate documentation of daily routes and student attendance records.
- Trained new drivers on operational best practices and safety protocols.
- Monitored traffic patterns to optimize routes for efficiency and timeliness.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
SAFETY ATTENDANT
Comfort Keepers
Charlotte, NC
09.2015 - 10.2024
- Keep clients active and mentally stimulated while meeting all physical requirements.
- Updated records continuously with patient vitals, behaviors and symptoms.
- Operated vehicles and equipment safely and maintained clean driving record.
- Employment Type: Full Time (30 Hours or More)
Guest Services
Atrium health
Charlotte, NC
10.2021 - 06.2024
- Assist patients in and out of their vehicle
- Assist with valet
- Assist with taking patients to their appointments
- Employment Type: Full Time (30 Hours or More)
- Implemented a feedback system, leading to continuous improvement of guest services based on client input.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
Assistant Manager
SP+ Parking
Charlotte, NC
07.2017 - 08.2020
- Results-driven manager with 8+ years of experience in leading and developing high-performing teams in the hospitality industry.
- Proven ability to enhance guest satisfaction, improve service quality, and drive revenue growth.
- Adept at implementing innovative strategies to optimize operational efficiency and exceed performance targets.
- Excellent interpersonal and communication skills, with a passion for delivering exceptional customer service
- Supervised daily operations to ensure efficient parking management and customer satisfaction.
- Implemented training programs for staff, enhancing service quality and team performance.
CALL CENTER REPRESENTATIVE
P and R Mediation
Indian Trail, NC
03.2020 - 07.2020
- Referred unresolved customer grievances to designated departments for further investigation.
- Identified causes of product malfunctions and credited affected customers.
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Employment Type: Full Time (30 Hours or More)
INVENTORY SPECIALIST SUPERVISOR
Advance Auto
Charlotte, NC
03.2019 - 02.2020
- Obtained refunds from vendors for damaged or defective items.
- Managed incoming stock, including inspecting and documenting merchandise.
- Completed daily cycle counts and assisted with monthly inventory audits.
- Employment Type: Full Time (30 Hours or More)
CASHIER
Autozone
Charlotte, NC
11.2016 - 10.2018
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Prevented losses by watching for suspicious behavior.
- Covered multiple store areas by cross-training in different roles.
- Employment Type: Full Time (30 Hours or More)
Education
Bachelor of Science - Digital Marketing
Full Sail University
Charlotte, NC05-2027
High School Diploma -
Penn Foster College
Charlotte NC06-2023
Skills
- Trustworthy and reliable
- Strong verbal and written communication
- Safety-driven
- Defensive driving techniques
- Road safety awareness
- Incident reporting
- Behavior management
- Commercial driving
- Special needs assistance
- Defensive driving
- Route planning
- DOT regulations
- Vehicle inspections
- Punctuality
Certification
06/2024 CDL Class A Trans Tech
Timeline
School Bus Driver
Charlotte Mecklenburg School District
10.2024 - Current
Guest Services
Atrium health
10.2021 - 06.2024
CALL CENTER REPRESENTATIVE
P and R Mediation
03.2020 - 07.2020
INVENTORY SPECIALIST SUPERVISOR
Advance Auto
03.2019 - 02.2020
Assistant Manager
SP+ Parking
07.2017 - 08.2020
CASHIER
Autozone
11.2016 - 10.2018
SAFETY ATTENDANT
Comfort Keepers
09.2015 - 10.2024
Bachelor of Science - Digital Marketing
Full Sail University
High School Diploma -
Penn Foster College