Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Relocation
Timeline
Generic

Jessica L. Naylor

Fayetteville

Summary

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Overview

15
15
years of professional experience

Work History

Chief Operating Officer

North Carolina Wellness Centers
10.2024 - Current
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Store Manager

Hustler Hollywood
10.2022 - 10.2024
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.

Concierge

Heritage Place
12.2021 - 06.2022
  • Assist residents with daily needs
  • Answer calls and questions from current residents, family members, and future residents
  • Assist in the sales department for vacancies and help locate potential clients
  • Communicate with management effectively about issues that arise to help remove stress and complication in the work place
  • Coordinate with several departments on daily tasks
  • Supervise daily activities and adjust situations when needed.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Answered guest questions regarding local area, facilities and amenities.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Night Desk

Fairfield Inn & Suites
07.2021 - 10.2021
  • Maintained the property and served guests during the hours of 11pm-7am
  • Assisted several departments and filed paperwork for the day.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Resolved customer complaints or answered customers' questions.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Computed balances, totals or commissions to support accounting team.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Store Sales Manager

Avail Vapor
12.2017 - 09.2020
  • Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
  • Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
  • Engaged and motivated team of 8+ sales representatives to achieve individual and store goals.
  • Developed and implemented strategic merchandising plans to boost revenues and reduce expenditures while maintaining payroll within budget.
  • Analyzed business trends to determine shortfalls and develop performance improvement plans.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Reviewed store policies and made changes to streamline operations and increase productivity.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Built talented and successful team that increased department sales.

Store Manager

KOA, Chincoteague
05.2017 - 09.2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Assistant Store Manager

Village Mall
05.2010 - 08.2017
  • Organized weekly sales reports for the sales department to track product success
  • Responsible for training new associates on cash register and other needed equipment
  • Controls inventory and reordering products when needed.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Maintained inventory by checking merchandise to determine levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.

Front Desk Agent and Night Auditor

Fairfield Inn & Suites
06.2013 - 05.2017
  • Help guests with any needs they might have
  • Check-in and check-out guests
  • Assist associates whether I am on or off the job
  • Cash handling experience
  • Processed guest payments for room charges, food and beverage charges and phone charges
  • Cross-trained and provided back-up for other departments when needed
  • Recorded guest comments or complaints, referring customers to managers as necessary and alerting other associates of problems that have become noticeable.

Education

Advanced Diploma - Culinary

Chincoteague High School
Chincoteague, VA
06.2012

Skills

  • Planning and execution
  • Operations administration
  • Fiscal oversight
  • General management and administration
  • Tactical business planning
  • Multi-unit management
  • District expansion
  • Labor law compliance
  • Business start up
  • New market penetration
  • Sales team training
  • Sales training and leadership

Accomplishments

  • Supervised team of 40+ staff members in a 2 state radius.
  • Successfully opened 4 new stores in 6 months time.
  • Created POS systems and personally trained 40+ staff members on how to properly utilize the systems.
  • Created tracking software for company-wide comprehension.
  • Directly managed District Managers and Store Managers to promote a 30% increase month over month in several stores.
  • Expertly structured floorsets and sales floor comprehension.

Additional Information

  • Willing to relocate to: Fayetteville, , NC , Authorized to work in the US for any employer

Relocation

Willing to relocate to: Fayetteville

Timeline

Chief Operating Officer

North Carolina Wellness Centers
10.2024 - Current

Store Manager

Hustler Hollywood
10.2022 - 10.2024

Concierge

Heritage Place
12.2021 - 06.2022

Night Desk

Fairfield Inn & Suites
07.2021 - 10.2021

Store Sales Manager

Avail Vapor
12.2017 - 09.2020

Store Manager

KOA, Chincoteague
05.2017 - 09.2017

Front Desk Agent and Night Auditor

Fairfield Inn & Suites
06.2013 - 05.2017

Assistant Store Manager

Village Mall
05.2010 - 08.2017

Advanced Diploma - Culinary

Chincoteague High School

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Jessica L. Naylor