Jessica E. Welch
Creedmoor,NC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADA Specialist
Regional Transit Service
12.2024 - 12.2025
- Executed daily administrative tasks, maintaining accurate records of ridership data.
- Adapted quickly to new software systems for scheduling and reporting purposes
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Scheduling Specialist
Unity Hospital
08.2021 - 12.2024
- Coordinated scheduling for multiple departments, ensuring efficient use of resources.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Called customers to coordinate schedules and set appointments.
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Answered phone calls and answered questions from potential customers.
- Handled assignments independently with good judgement and critical thinking skills.
Medical Assistant
Borg & Ide Imaging
12.2017 - 11.2021
- Assisted healthcare providers with clinical procedures and patient care activities.
- Coordinated scheduling of appointments, ensuring optimal clinic workflow.
- Trained new staff on office protocols and best practices for patient engagement.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Phlebotomy - Phlebotomy
Bryant & Stratton College
NY11.2025
High School Diploma - General Studies
Reoc
Rochester, NY11.2013
Skills
- Management collaboration
- Proficient in Software
- Teamwork and collaboration
- Self motivation
- Time management
- Multitasking
- Attention to detail
- Organizational skills
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Reliability
- Time management abilities
- Professional demeanor
Certification
NHA Certified Phlebotomy
Certification # Z4M7J2C6
Timeline
ADA Specialist
Regional Transit Service
12.2024 - 12.2025
Scheduling Specialist
Unity Hospital
08.2021 - 12.2024
Medical Assistant
Borg & Ide Imaging
12.2017 - 11.2021
Phlebotomy - Phlebotomy
Bryant & Stratton College
High School Diploma - General Studies
Reoc