Christopher Cherry
Zebulon
Summary
Technical support specialist with extensive experience in incident management, cloud support, and network troubleshooting. Demonstrated ability to resolve complex technical issues across diverse platforms, significantly enhancing user experience and operational efficiency. Strong communication skills ensure clarity in documentation and client interactions.
Overview
8
8
years of professional experience
Work History
Premier Technical Support Specialist
Lenovo
03.2025 - Current
- Provided customer service in troubleshooting hardware, software, and networking for Lenovo Premier Customers via phone and remote sessions, ensuring effective resolution of technical issues.
- Supported Lenovo Think branded products, including ThinkPad laptops, Thinkbook laptops, ThinkCentre Desktops, ThinkVision Monitors, and ThinkPad Docking stations, facilitating optimal product performance.
- Supported Windows 11/10, Ubuntu 22.04, and MS 365/Office 2024 products, enhancing user experience and operational functionality.
Executive Enterprise Consultant
Entelligence
11.2023 - 08.2024
- Spearheaded Prisma Cloud adoption initiatives for diverse clients, enhancing security posture and operational efficiency.
- Crafted adoption strategies tailored to each client's specific needs and security posture, ensuring seamless integration and maximizing value.
- Integrated cloud accounts, troubleshot security alerts, and developed customized scripts using Prisma Cloud API to streamline client workflows.
- Furthermore, I conducted quarterly review meetings to track progress, address emerging challenges, and ensure ongoing client satisfaction with the Prisma Cloud platform.
- I consistently exceeded expectations by providing proactive support, in-depth technical expertise, and clear communication throughout the entire adoption process.
Sr. DevOps Engineer
Lexis Nexis
Raleigh
03.2020 - 10.2023
- Proficient in Jenkins administration, including planning, reviewing, and designing upgrades for crucial services like Jenkins, Confluence, Sonarqube, and Artifactory.
- Skilled in collaborating with developers to troubleshoot, maintain, and build efficient CI/CD pipelines within Jenkins.
- Supported developers on CI/CD pipelines and managed large-scale infrastructure environment.
- Expertise in maintaining and upgrading Artifactory, Confluence, SonarQube, and Jenkins servers, including database conversions.
- Troubleshot AWS connection issues, Linux servers, and CI/CD pipelines to resolve operational challenges.
- Maintained Azure DevOps keys for CI/CD servers and deployed EC2 instances.
- Proficient in filing exceptions based on Twistlock findings, rectifying Dockerfiles, and utilizing Docker containers regularly.
- Possess a solid understanding of Helm, Terraform, and YAML, gained through collaborative troubleshooting with development teams.
- Created, updated, and maintained comprehensive documentation for teams, ensuring adherence to security standards.
Wifi Programming Technician
Spectrum
Raleigh
08.2018 - 03.2020
- Provided Tier 2 support, configured Cisco and Brocade switches, and managed Nomadix and Ruckus Smartzone equipment according to project-specific network designs, enhancing overall project execution.
- Experienced in programming switches and wireless controllers for diverse projects, including schools, military installations, government buildings, and hotels.
- Adept at utilizing API tools for efficient AP uploads to cloud controllers.
- Met project deadlines consistently, ensuring timely completion of installations and upgrades.
- Proficient in generating pull sheets and NAFs in alignment with design team specifications.
- Delivered comprehensive support to IST and Tier 2 teams, effectively addressing inquiries and resolving technical issues to maintain operational efficiency.
Education
AWS Cloud Practitioner -
Cisco Certified Networking Associate -
Microsoft Certified Systems Administrator -
Microsoft Certified Technology Specialist -
Microsoft Certified Professional -
Microsoft Certified Technology Specialist: Windows Vista Configuration -
Microsoft Certified Desktop Support Technician -
A + Certified Professional Remote Support Technician -
Skills
- Incident management
- Remote support
- User account management
- Network troubleshooting
- Cisco routing
- TCP/IP networking
- Cloud support services
- Container management
- Office suite proficiency
Timeline
Premier Technical Support Specialist
Lenovo
03.2025 - Current
Executive Enterprise Consultant
Entelligence
11.2023 - 08.2024
Sr. DevOps Engineer
Lexis Nexis
03.2020 - 10.2023
Wifi Programming Technician
Spectrum
08.2018 - 03.2020