Jessica Wood
Angier
Summary
Dynamic Office Manager at Common Ground Electric LLC with expertise in bookkeeping and conflict management. Proven track record in enhancing team productivity through strategic planning and effective communication. Skilled in building strong client relationships, ensuring high retention rates, and delivering exceptional customer service. Committed to fostering a collaborative and efficient work environment.
Overview
18
18
years of professional experience
Work History
Office Manager
Common Ground Electric LLC
07.2018 - Current
- Oversee warehouse inventory needed for electrical jobs by ordering and stocking for upcoming jobs.
- Implement project management techniques to overcome obstacles and increase team productivity.
- Update reports, manage accounts, and generate reports through Quickbooks to include invoicing for jobs and reconciling accounts.
Licensed Esthetician/Waxing Specialist
European Wax Center
01.2012 - 01.2018
- Performed consultations for guests before performing wax service.
- Perform full body waxing services to include face and brazilian.
- Provided clients with knowledge of all services being provided.
- Educate guests on proper home care and recommend products based on skin analysis.
- Trained new wax specialist to include traveling with the manager to train new centers opening.
- Maintained a high retention rate for guests through building strong and lasting rapport and consistent delivery of services.
Lead Instructor
The Little Gym of Clayton
07.2008 - 01.2011
- Lead Parents and students age 9mos to 12yrs through developmental gymnastics classes.
- Developed lesson plans to engage students and learn necessary skills
- Adapted teaching methods and materials to meet students' varying needs.
- Managed drills and circuits to bolster students coordination and performance levels.
- Plan and setup gym equipment before class based on lesson plan for the day.
- Retain parents and students year after year within the program through professional and customer service skills.
Education
Associate of Arts - Esthetics
Wake Technical Community College
Raleigh, NC05-2011
High School Diploma -
West Johnston High School
Benson, NC06-2008
Skills
- Bookkeeping
- Billing
- Account reconciliation
- Conflict management
- Financial reporting
- Customer service
- Relationship building
- Organizational skills
- Office administration
- Training and coaching
- Strategic planning
- Clear oral/written communication
Timeline
Office Manager
Common Ground Electric LLC
07.2018 - Current
Licensed Esthetician/Waxing Specialist
European Wax Center
01.2012 - 01.2018
Lead Instructor
The Little Gym of Clayton
07.2008 - 01.2011
Associate of Arts - Esthetics
Wake Technical Community College
High School Diploma -
West Johnston High School