Jessica Winstead
Fuquay-Varina
Summary
Experienced administrative and patient intake specialist with over 20 years of experience in healthcare settings. Proven ability to manage patient scheduling, insurance verification, and administrative tasks with high accuracy and efficiency. Demonstrated expertise in handling multi-line phone systems, tanscribing physician orders, and ensuring compliance with HIPAA regulations. Adept at providing exceptional customer service and maintaining a professional and caring demeanor in all interactions. Skilled in using EPIC and other healthcare management systems to streamline processes and reduce errors both in office and hybrid settings.
Overview
24
24
years of professional experience
Work History
Patient Intake Specialist
UNC Health Care
11.2023 - Current
- Verifies ADT information (insurance, patient, guarantor, and demographics, etc.) is accurate and up to date.
- Completes and documents all governmental, regulatory, financial, and forms in accordance to procedure. Scans all documents to correct location.
- Run estimates, when applicable, as part of the registration process to provide the most accurate estimate to patients.
- Meet departmental productivity target for up front collections that includes deposits, estimated amounts due, co-pays, and/or prior balances.
- Answers telephones, direct calls, take and delivers messages.
- Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customers.
- Work daily on the work queues.
Administrative Specialist
UNC Outpatient Clinic (Pediatric GI Division)
01.2014 - 06.2023
- Schedule patient appointments in a timely manner, ensuring smooth clinic operations.
- Answer incoming calls, directing calls to appropriate personnel.
- Triaged electronic fax box, enter referrals, managed physicians schedules.
- Handled patients scheduling from work queues and other general office task.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Ensure proper documentation and efficient office management
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
Administrative Specialist
UNC Outpatient Children's Clinic
01.2012 - 01.2014
- Scheduled patients for various outpatient children's specialty clinics.
- Managed patient referrals and handled incoming calls.
- Worked as the referral coordinator, ensuring smooth communications between departments.
- Maintained and organized patient charts, including scanning medical records.
Health Unit Coordinator
UNC Health Care
01.2004 - 01.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Transcribed physician orders, ensuring accurate and timely documentation.
- Monitored locked units and allowed secure guest access.
- Performed various office and administrative tasks
Health Unit Coordinator
UNC Chapel Hill
02.2001 - 01.2004
- Worked per diem on the women's Cancer unit, transcribing physician orders.
- Assisted with processing patient admissions, transfers and discharges.
- Monitored locked unit and allowed secure access for guest.
- Performed general office duties as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
Education
High School Diploma -
Northwood High School
Pittsboro, NC06-1999
Skills
- Medical Scheduling
- Administrative Experience
- Medical Office Experience
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- HIPAA Compliance
- Critical Care Experience
- Multi-line Phone Systems
- EPIC Experience
- Microsoft Word
- Microsoft Excel
Timeline
Patient Intake Specialist
UNC Health Care
11.2023 - Current
Administrative Specialist
UNC Outpatient Clinic (Pediatric GI Division)
01.2014 - 06.2023
Administrative Specialist
UNC Outpatient Children's Clinic
01.2012 - 01.2014
Health Unit Coordinator
UNC Health Care
01.2004 - 01.2014
Health Unit Coordinator
UNC Chapel Hill
02.2001 - 01.2004
High School Diploma -
Northwood High School
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