Jessica Williams
Red Springs
Summary
Dedicated Certified Dental Assistant II with a decade of experience across various dental specialties, including pediatrics, oral surgery, endodontics, prosthodontics, and general dentistry. Committed to delivering exceptional patient care while maintaining a clean, safe, and efficient clinical environment. Proficient in chairside assisting and administrative tasks such as managing phone communications, scheduling appointments, and facilitating patient interactions. Passionate about cultivating trusting relationships with patients to prioritize dental health and overall well-being.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Dental Assistant II
MPF Federal
Fort Bragg
05.2023 - Current
- Perform intra-oral procedures according to dentist instructions.
- Operate dental X-ray equipment to take intraoral and extraoral radiographs.
- Schedule patient treatments and post-operative appointments.
- Perform preliminary impressions for study models.
- Remove sutures and place/remove rubber dams, perio-packs, matrix bands, and wedges.
- Educated patients on proper dental hygiene, appliance care, and prevention of dental decay to promote oral health.
- Chart examination and treatment information in patient records.
- Prepare and arrange dental instruments and materials for procedures.
- Assisted dentists during procedures by passing instruments, retracting tissues, and maintaining clear operating field to ensure efficient workflow.
- File health records and prepare impression models for shipment.
- Perform medical support assistant duties including answering phones, scheduling appointments, relaying messages, and completing administrative/secretarial tasks.
- Recognized as Employee of the Month for dedication and teamwork, contributing to positive work environment within first three months.
Dental Assistant II
Fayetteville VA Medical Center
Fayetteville
08.2020 - 03.2023
- Provided chairside assistance for implant placements, crowns, bridges, gingival flap procedures, extractions, dentures, overdentures, and prosthodontic procedures.
- Assisted with 3D milling of crowns using the CEREC machine, contributing to efficient patient care.
- Maintained sterile and organized operatories while following OSHA, HIPAA, and COVID-19 protocols.
- Provided exceptional customer service to Veterans and caregivers, ensuring professionalism in challenging situations.
- Performed medical support assistant and clerical duties, including answering telephones, responding to secure messages, scheduling and managing appointments.
- Scheduled and placed consults for Veterans to receive Care in the Community services.
- Verified provider orders in accordance with VHA national scheduling guidelines.
- Reviewed electronic health records and updated patient demographics.
- Earned over 400 continuing education hours.
- Received an Outstanding performance appraisal as a GS-6 Step 3 employee.
Dental Assistant II
Day and Night Family Dental
Fayetteville
03.2016 - 07.2020
- Supported direct and indirect patient care in fast-paced dental office, enhancing patient experience.
- Assisted providers in delivering efficient and high-quality dental treatment.
- Guided patients during procedures, addressing concerns to promote comfort and understanding.
- Maintained sterile, organized, and welcoming treatment areas.
- Executed clerical and scheduling duties, coordinating appointments and facilitating effective patient communication.
- Trained newly hired dental assistants on infection control, OSHA standards, and patient care procedures.
- Completed Nitrous Oxide, CPR, and Coronal Polishing certifications to enhance dental skills.
Education
Dental Assistant Certification -
Sunrise School of Dental Assisting
Fayetteville, NC02-2016
Skills
- Chairside dental assisting
- Dental radiography
- Infection control
- Regulatory compliance
- EHR management
- Medical support assistance
- Appointment scheduling
- Front desk support
- Patient education
- Customer service
- Computer literacy
- Time management
- Team collaboration
- Leadership skills
- Administrative support
Certification
- Nitrous Oxide Certification
- CPR Certified
- Coronal Polishing Certification
Timeline
Dental Assistant II
MPF Federal
05.2023 - Current
Dental Assistant II
Fayetteville VA Medical Center
08.2020 - 03.2023
Dental Assistant II
Day and Night Family Dental
03.2016 - 07.2020
Dental Assistant Certification -
Sunrise School of Dental Assisting