Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Williams

Mocksville

Summary

Director of operations specializing in operational strategy and quality assurance. Proven track record in enhancing communication and problem-solving skills to achieve team success and ensure compliance in home health services.

Overview

9
9
years of professional experience

Work History

Director of Operations

Wellcare Home Health
Advance
07.2017 - Current
  • Developed strategies that improved patient care and operational performance across home health services.
  • Oversaw daily operations of home health services across multiple regions to ensure efficiency.
  • Led cross-functional teams addressing complex operational challenges in home health services.
  • Implemented quality assurance protocols that maintained high standards in care delivery.
  • Managed recruitment, training, and performance evaluations for home health staff.
  • Coordinated compliance with state regulations and industry healthcare standards.
  • Analyzed operational workflows to identify and leverage optimization opportunities.
  • Facilitated effective communication between healthcare providers, patients, and families.

Education

Associates Degree Nursing - Register Nurse

James Sprunt Community College
Kenansville, NC
06-2010

Skills

  • Healthcare management
  • Operational planning
  • Project management
  • Performance analysis
  • Process improvement
  • Quality compliance
  • Cost control measures
  • Risk mitigation
  • Workforce planning
  • Change management
  • Cross-functional leadership
  • Sales strategy
  • Budget administration
  • Training programs
  • Effective communication skills
  • Team building and development
  • Conflict resolution
  • Relationship building
  • Self-motivation and adaptability

Accomplishments

  • Compass Award Winner in 2025

Timeline

Director of Operations

Wellcare Home Health
07.2017 - Current

Associates Degree Nursing - Register Nurse

James Sprunt Community College
Jessica Williams