Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Whitehead

Rocky Mount

Summary

Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, honed at Sonic Drive-in. Proven ability to enhance customer experience through efficient order accuracy and effective multitasking. Committed to maintaining cleanliness and safety standards while fostering teamwork and collaboration in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Carhop Server

Sonic Drive-in Chicago, Uptown
05.2021 - Current
  • Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
  • Operated point-of-sale system to process transactions accurately and quickly.
  • Maintained cleanliness and organization of work area to ensure compliance with health standards.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of food items.

Housekeeping Room Attendant

Hampton Inn By Hilton
08.2019 - 07.2021
  • Processed customer transactions efficiently using point-of-sale system.
  • Handled cash and credit payments accurately to ensure financial integrity.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Assisted in training new team members on cash handling procedures and customer service standards.
  • Cleaned and sanitized guest rooms to ensure high standards of hygiene.
  • Managed laundry operations, maintaining cleanliness and organization of linens.

Cashier

Taco Bell Restaurant
10.2016 - 11.2019
  • Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
  • Executed daily cleaning tasks, ensuring adherence to hotel standards and protocols.
  • Utilized cleaning equipment and supplies efficiently to optimize room turnover rates.
  • Inspected rooms for maintenance issues, reporting concerns promptly to management for resolution.
  • Processed customer transactions efficiently using point-of-sale system.
  • Handled cash and credit payments accurately to ensure financial integrity.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
  • Collaborated with team members to meet daily sales goals and improve service efficiency.

Temperature Screener

Universal Leaf
10.2012 - 04.2015
  • Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
  • Executed daily cleaning tasks, ensuring adherence to hotel standards and protocols.
  • Utilized cleaning equipment and supplies efficiently to optimize room turnover rates.
  • Inspected rooms for maintenance issues, reporting concerns promptly to management for resolution.
  • Conducted temperature screenings for employees and visitors, ensuring compliance with health regulations.
  • Monitored and documented screening results, maintaining accurate records for daily reporting.

Education

High School Diploma -

Rocky Mount Senior High
Rocky Mount, NC
08.2012

Skills

  • Excellent customer service
  • Strong work ethic
  • Energy and enthusiasm
  • Quick learner
  • Cleanliness
  • Efficient delivery
  • Flexibility
  • Food safety awareness
  • Handling complaints
  • Food preparation assistance
  • Memory retention
  • Order accuracy
  • Tactfulness
  • Carrying trays
  • Promoting specials
  • Building rapport
  • Salesmanship
  • Personal hygiene
  • Maintaining appearance
  • Friendly attitude
  • Fast and efficient
  • Good communication
  • Willing to learn
  • Car-side service
  • Teamwork and collaboration
  • Fast food customer service
  • Promptness and punctuality
  • Customer service
  • Enhancing customer experience
  • Safety conscious
  • Cleaning and sanitizing
  • Works Well Under Pressure
  • Tray carrying and balancing
  • Goal oriented
  • Effective multitasking
  • Adaptability and dependability
  • Guest satisfaction
  • Interactive communication skills
  • Heavy lifting
  • Food preparation
  • Safe food handling
  • Order taking
  • Customer interaction
  • Workplace safety compliance
  • Phone etiquette
  • Kitchen support
  • Efficient under pressure
  • Food handling
  • Flexible schedule
  • Sanitation practices
  • Food safety compliance
  • Customer complaint resolution
  • Payment processing
  • Menu memorization
  • Quality assurance
  • Interpersonal relationships

Timeline

Carhop Server

Sonic Drive-in Chicago, Uptown
05.2021 - Current

Housekeeping Room Attendant

Hampton Inn By Hilton
08.2019 - 07.2021

Cashier

Taco Bell Restaurant
10.2016 - 11.2019

Temperature Screener

Universal Leaf
10.2012 - 04.2015

High School Diploma -

Rocky Mount Senior High
Jessica Whitehead