Jessica Whitehead
Rocky Mount
Summary
Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, honed at Sonic Drive-in. Proven ability to enhance customer experience through efficient order accuracy and effective multitasking. Committed to maintaining cleanliness and safety standards while fostering teamwork and collaboration in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Carhop Server
Sonic Drive-in Chicago, Uptown
05.2021 - Current
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated point-of-sale system to process transactions accurately and quickly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food items.
Housekeeping Room Attendant
Hampton Inn By Hilton
08.2019 - 07.2021
- Processed customer transactions efficiently using point-of-sale system.
- Handled cash and credit payments accurately to ensure financial integrity.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new team members on cash handling procedures and customer service standards.
- Cleaned and sanitized guest rooms to ensure high standards of hygiene.
- Managed laundry operations, maintaining cleanliness and organization of linens.
Cashier
Taco Bell Restaurant
10.2016 - 11.2019
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Executed daily cleaning tasks, ensuring adherence to hotel standards and protocols.
- Utilized cleaning equipment and supplies efficiently to optimize room turnover rates.
- Inspected rooms for maintenance issues, reporting concerns promptly to management for resolution.
- Processed customer transactions efficiently using point-of-sale system.
- Handled cash and credit payments accurately to ensure financial integrity.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to meet daily sales goals and improve service efficiency.
Temperature Screener
Universal Leaf
10.2012 - 04.2015
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Executed daily cleaning tasks, ensuring adherence to hotel standards and protocols.
- Utilized cleaning equipment and supplies efficiently to optimize room turnover rates.
- Inspected rooms for maintenance issues, reporting concerns promptly to management for resolution.
- Conducted temperature screenings for employees and visitors, ensuring compliance with health regulations.
- Monitored and documented screening results, maintaining accurate records for daily reporting.
Education
High School Diploma -
Rocky Mount Senior High
Rocky Mount, NC08.2012
Skills
- Excellent customer service
- Strong work ethic
- Energy and enthusiasm
- Quick learner
- Cleanliness
- Efficient delivery
- Flexibility
- Food safety awareness
- Handling complaints
- Food preparation assistance
- Memory retention
- Order accuracy
- Tactfulness
- Carrying trays
- Promoting specials
- Building rapport
- Salesmanship
- Personal hygiene
- Maintaining appearance
- Friendly attitude
- Fast and efficient
- Good communication
- Willing to learn
- Car-side service
- Teamwork and collaboration
- Fast food customer service
- Promptness and punctuality
- Customer service
- Enhancing customer experience
- Safety conscious
- Cleaning and sanitizing
- Works Well Under Pressure
- Tray carrying and balancing
- Goal oriented
- Effective multitasking
- Adaptability and dependability
- Guest satisfaction
- Interactive communication skills
- Heavy lifting
- Food preparation
- Safe food handling
- Order taking
- Customer interaction
- Workplace safety compliance
- Phone etiquette
- Kitchen support
- Efficient under pressure
- Food handling
- Flexible schedule
- Sanitation practices
- Food safety compliance
- Customer complaint resolution
- Payment processing
- Menu memorization
- Quality assurance
- Interpersonal relationships
Timeline
Carhop Server
Sonic Drive-in Chicago, Uptown
05.2021 - Current
Housekeeping Room Attendant
Hampton Inn By Hilton
08.2019 - 07.2021
Cashier
Taco Bell Restaurant
10.2016 - 11.2019
Temperature Screener
Universal Leaf
10.2012 - 04.2015
High School Diploma -
Rocky Mount Senior High
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