Jessica Washington
Kannapolis
Summary
Dynamic professional with extensive experience at Atrium Health, excelling in patient access and electronic health records management. Proven ability to enhance customer service and streamline appointment scheduling. Skilled in multi-line telephone operation and adept at navigating patient needs, ensuring seamless transitions in healthcare environments.
Overview
11
11
years of professional experience
Work History
Telephone Operator
South Charlotte VA Clinic
Charlotte
10.2024 - Current
- route inbound calls from veterans
- Operated multi-line telephone system for incoming calls at South Charlotte VA Clinic.
- Assisted patients in navigating clinic services and connecting with appropriate departments.
- Full time position 40 hours weekly
Food service worker
Veteran Affairs Salisbury
Salisbury
05.2024 - 10.2024
- Prepared and served meals to veterans with attention to dietary needs.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management of food supplies and equipment.
- Collaborated with team members to ensure timely meal service.
- Full time 40 hour weekly position
Patient Access Specialist
Atrium Health
Concord
11.2022 - 12.2023
- Facilitated patient registration and insurance verification processes efficiently.
- Coordinated appointment scheduling for multiple departments and specialties.
- Maintained accurate electronic health records to support patient care.
- Collaborated with healthcare providers to ensure seamless patient transitions.
- Full time 40 hour weekly position
Cook
Atrium Health
Concord
08.2021 - 11.2022
- Prepared diverse meals according to dietary guidelines for patients and staff.
- Maintained cleanliness and organization in kitchen and food preparation areas.
- Operated kitchen equipment efficiently to ensure safe food handling practices.
- Collaborated with team members to coordinate meal service during peak hours.
- Full time 40 hour weekly position
Customer Services Representative
ECS solar
Mooresville
12.2017 - 06.2021
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Full time 40 hour weekly position
Server/Bartender
Ruby Tuesday
Kannapolis
03.2017 - 08.2017
- Cleaned glasses, utensils, and bar equipment.
- Collected money for drinks served.
- Balanced cash receipts.
- Checked identification of customers to verify age requirements for purchase of alcohol.
Waitress/Cashier/Cook
Hillcrest Foods
Kannapolis
10.2014 - 02.2017
- Provided excellent customer service in a fast-paced dining environment.
- Managed table assignments to optimize seating and reduce wait times.
- Took accurate food and drink orders from customers efficiently.
- Assisted kitchen staff in delivering meals promptly to guests.
- Full time 40 hour weekly position.
Education
High School Diploma -
Salisbury High School
Salisbury06-2009
Some College (No Degree) - Nursing
RCCC
Salisbury, NCSome College (No Degree) - Nursing Administration
Rowan Cabarrus Community College
Salisbury NCSkills
- Nursing
- Cleaning
- Server
- Typing
- Customer Service
- Call Center
- Bartending
- Host/Hostess
- Cold Calling
- Upselling
- Busser
- Restaurant Experience
- Account Management
- Kitchen Experience
- Microsoft Office
- Cooking
- Cashiering
- Restaurant Management
- Telephone routing
- Multi-line operation
- Patient navigation
- Electronic health records
- Appointment scheduling
- Customer relationship management
- Script adherence
- Call follow-up
- Excellent phone demeanor
- Relay hearing-impaired calls
- Flexible schedule
Languages
English
Full Professional
Spanish
Limited
Timeline
Telephone Operator
South Charlotte VA Clinic
10.2024 - Current
Food service worker
Veteran Affairs Salisbury
05.2024 - 10.2024
Patient Access Specialist
Atrium Health
11.2022 - 12.2023
Cook
Atrium Health
08.2021 - 11.2022
Customer Services Representative
ECS solar
12.2017 - 06.2021
Server/Bartender
Ruby Tuesday
03.2017 - 08.2017
Waitress/Cashier/Cook
Hillcrest Foods
10.2014 - 02.2017
High School Diploma -
Salisbury High School
Some College (No Degree) - Nursing
RCCC
Some College (No Degree) - Nursing Administration
Rowan Cabarrus Community College