Jessica Ward
Greensboro,NC
Summary
Multi-tasking Team Leader well-known for executing successful, new employee initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
8
8
years of professional experience
Work History
Multi Unit Team Leader / Pre Season Hiring Manager
HR Block
10.2022 - 01.2024
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Designed, implemented, successfully developed and recruited a process to fill more than 89 vacancies each year.
E-Commerce Supervisor
Fry's Food Stores
09.2020 - 09.2022
- Managed 15 + employees full and part time
- Created weekly schedules utilizing a 15 minute graph and Implementation of a select a schedule
- Meeting the weekly goal of 107% percent effective for hours allotted
- Maintained a metric score of under 4 minute wait time, 96% fill rate, 32 SPI, 0% late orders, and 100% RBT
- Monitored employees productivity by implementing quarterly reviews and the PED yearly reviews
- Utilized Power BI daily to gain useful knowledge and insights on the stores daily metrics
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Shift Lead
Instacart
07.2019 - 08.2020
- Managed 5 locations with 50 + part time employees
- Assessed performance metrics daily to identify trends and create personalized development plans for individuals
- Identified and closed gaps to improve customer availability and increase order volume
- Monitored and enforced attendance, scheduling, and behavioral policies
- Trained and mentored new employees to maximize team performance
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Completed weekly performance evaluations to identify weakness and develop improvement strategies
- Creating attainable goals to gain consistency and build confidence
- Utilize strengths, encourage weaknesses"
Head Cashier
Sprouts Farmers Market
02.2018 - 07.2019
- Supervised team of over 25 part time and full- time cashiers and courtesy clerks
- Training, monitoring, and assisting as needed over the course of each shift
- Accountable for monetary transactions, approvals, and daily audits of all employees on duty
- Bookkeeping, records, daily computer logs, and safe drops at the end of each shift
- Recruiting, scheduling shifts, and assigning tasks as needed.
Cashier
Safeway
01.2016 - 02.2018
- Cash handling accountability, proper change and audits
- Top Cashier awards 5 times
- Communication and customer service techniques
- Lead cashier
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Built relationships with customers to encourage repeat business.
Desk Assistant
ASU Poly Tech
10.2016 - 01.2018
- Record, track, and document each student's information and appointments into tutor trac
- Participated in formal and informal training sessions with new hires
- Communicated all problems, system interruptions and resolutions to academic center coordinator
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ03.2025
Associate Of Science - Retail Management and Merchandising
San Joaquin Delta College
Stockton, CA05.2016
Associate Of Science - Business Administration
San Joaquin Delta College
Stockton, CA05.2016
Skills
- Overseeing Daily Activities
- Continuous Professional Improvement
- Coaching and Mentoring
- Onboarding and Orientation
- Verbal and Written Communication
- Analytical Thinking
- Staff Training
- SOP Adherence
- Work Planning and Prioritization
- Motivational Leadership
- Overcoming Obstacles
- Continuous Improvement Strategies
- Business Analysis
- Site Visits
- Work Planning
- Coaching
- Documentation and Reporting
- Client Service
- Cash Handling
- Shift Scheduling
- Team Supervision
- Teamwork and Collaboration
- Client Support
- Complaint Resolution
- Mentoring
- Employee Evaluation
- Problem-Solving
- Staff Education and Training
- Leading Team Meetings
- Team Motivation
- Key Performance Indicators
Affiliations
- Team AZ
Timeline
Multi Unit Team Leader / Pre Season Hiring Manager
HR Block
10.2022 - 01.2024
E-Commerce Supervisor
Fry's Food Stores
09.2020 - 09.2022
Shift Lead
Instacart
07.2019 - 08.2020
Head Cashier
Sprouts Farmers Market
02.2018 - 07.2019
Desk Assistant
ASU Poly Tech
10.2016 - 01.2018
Cashier
Safeway
01.2016 - 02.2018
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate Of Science - Retail Management and Merchandising
San Joaquin Delta College
Associate Of Science - Business Administration
San Joaquin Delta College
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