Anna Apple
Ruffin
Summary
Detail-oriented Pharmacy Technician with strong problem-solving abilities and a commitment to HIPAA compliance. Proven track record in optimizing workflows and enhancing service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
RX Care Pharmacy/Carolina Apothecary
Reidsville, NC
08.2023 - Current
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Assisted pharmacists in medication management and patient counseling initiatives.
- Operated pharmacy software systems to enter patient data and manage electronic prescriptions.
- Collaborated with healthcare providers to resolve prescription discrepancies and optimize patient care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
EMT-Basic
Rockingham County Emergency Services
Wentworth, NC
10.2019 - 04.2022
- Responded to emergency calls, providing critical care and support to patients in various situations.
- Administered first aid and basic life support interventions under high-pressure conditions.
- Collaborated with healthcare professionals to ensure seamless patient transport and care continuity.
- Maintained equipment readiness by performing regular inspections and minor repairs on emergency vehicles.
- Documented patient assessments, treatments, and outcomes accurately for medical records compliance.
Pharmacy Technician
RX Care/Carolina Apothecary
Reidsville, NC
05.2007 - 03.2020
- Maintained inventory levels and conducted regular stock audits to ensure availability of medications.
- Educated patients on proper medication usage and potential side effects during consultations.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Implemented workflow improvements to enhance service delivery speed and accuracy in pharmacy operations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Emergency Medical Technician -
Rockingham Community College
Wentworth, NC12-2017
High School Diploma -
Rockingham County High School
Wentworth, NC06-1999
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Pharmacy and customer records management
Certification
- North Carolina Licensed Pharmacy Technician - 2008 -2026
- North Carolina Licensed EMT B -2018 -2026
- National Registry of Emergency Medical Technicians certification 2019-2023
Timeline
Pharmacy Technician
RX Care Pharmacy/Carolina Apothecary
08.2023 - Current
EMT-Basic
Rockingham County Emergency Services
10.2019 - 04.2022
Pharmacy Technician
RX Care/Carolina Apothecary
05.2007 - 03.2020
Emergency Medical Technician -
Rockingham Community College
High School Diploma -
Rockingham County High School