Jessica Vargas-Rufino
Durham
Summary
Detail-oriented dispatcher skilled in operational efficiency, multitasking, and conflict resolution. Proven track record in implementing process improvements and enhancing customer care.
Overview
4
4
years of professional experience
Work History
Dispatcher Coordinator
Manada Technologies, Inc
Durham, NC
02.2025 - Current
- Utilized dispatch software to track vehicle locations and monitor progress.
- Supported implementation of process improvements to streamline operations.
- Identified areas where operational efficiencies can be improved upon.
- Compiled daily dispatching activity reports for management review.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
- Investigated delivery trip incidents and executed corrective actions.
Cashier
Harris Teeter
Durham, NC
05.2022 - 02.2025
- Processed customer transactions efficiently and accurately at the checkout.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained clean and organized checkout areas for a pleasant shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
High School Diploma -
Fellowship Baptist Academy
450 Muldee St, NC 2770305-2023
Skills
- Dispatch software
- Operational efficiency
- Attention to detail
- Call handling
- Operational improvement
- Multitasking and organization
- Conflict resolution
- Customer care
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher Coordinator
Manada Technologies, Inc
02.2025 - Current
Cashier
Harris Teeter
05.2022 - 02.2025
High School Diploma -
Fellowship Baptist Academy