Jessica Tydeman
Morrisville,NC
Summary
Results-oriented Leader with a TS clearance and over five years of expertise in ISE, C2C operations, and Secure Workload solutions. Proven ability to drive product adoption and optimize network security across federal agencies, municipalities, and public sector clients. Skilled in managing cross-functional teams and strategic deployment of Cisco products, enhancing security and operational efficiency.
As a mentor in VETS ERO and DARE Ambassador, I foster growth and development among colleagues, reinforcing a culture of excellence and inclusion. Successfully managed 25+ customer accounts in current role, focusing on network design, implementation, and optimization to meet complex security challenges. Dedicated to forging strong client relationships and delivering innovative, tailored solutions that secure IT environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Consulting Engineer- Customer Delivery
Cisco
10.2021 - Current
- Design, implementation and deployment of ISE for 25+ Federal, Municipal & Public Sector Customers
- Drive Cisco product adoption through knowledge transfers and feature demonstration
- Coordinate complex delivery projects with multiple stakeholders to achieve optimal completion results
- Continuously updating customers on latest features, patch updates and security recommendations
High Touch Technical Services Delivery Engineer-
Cisco
06.2021 - 10.2021
- Provided fast paced, technical support for outages impacting clients with complex security requirements and air-gapped environments.
- Established strong working relationships with clients through white glove service, exceptional communication skills, fostering trust and collaboration
- Wrote, reviewed and edited technical documentation in accordance with Service level template requirements
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines with coordination with HTOMs, PMs and Account Manager on 30+ accounts weekly
Technical Consulting Engineer
Cisco
04.2020 - 06.2021
- Solved complex, critical technical problems for customers under high pressure while maintaining 100% GCI week over week
- Optimized network configurations for enhanced speed, reliability, and scalability based on customer requirements
- Enhanced team efficiency with thorough documentation of processes and procedures
- Built complex technical labs to recreate customer issues and demo solutions
Education
Bachelor of Science - Business Administration
University of Alabama
Tuscaloosa, AL05-2015
Skills
- Engineering design & deployment
- ISE/ AAA
- C2C/ Zero-Trust
- Secure Workload
- Mentorship & Team building
- CCNA- Route/ Switch
- Strong verbal and written communication
- Technical Troubleshooting
- Public Relations
- Networking
Affiliations
- DARE
- VETS ERO
Certification
CCNA
Timeline
Security Consulting Engineer- Customer Delivery
Cisco
10.2021 - Current
High Touch Technical Services Delivery Engineer-
Cisco
06.2021 - 10.2021
Technical Consulting Engineer
Cisco
04.2020 - 06.2021
Bachelor of Science - Business Administration
University of Alabama
Similar Profiles
Evelyn RhodaEvelyn Rhoda
Cybersecurity Specialist at CiscoCybersecurity Specialist at Cisco
Shannon R. BowmanShannon R. Bowman
Project Manager at CiscoProject Manager at Cisco
Sivendhu Anil KumarSivendhu Anil Kumar
Cisco Certified Network Associate Student at CISCOCisco Certified Network Associate Student at CISCO