Jessica Smith
Clayton,NC
Summary
Results-driven professional with progressive experience in office management, customer service, and security operations. Recognized for a strong work ethic, analytical mindset, and a proactive approach to learning and adapting to new challenges. A dedicated team player with a commitment to excellence in all endeavors.
Overview
2026
2026
years of professional experience
Work History
Executive Assistant
GRL Management Group, Inc.
02.2022 - Current
- Handle confidential and sensitive information with discretion and tact.
- Serve as the primary point of contact between executives and internal/external stakeholders.
- Assist with special projects and initiatives, including business development, strategic planning,
and financial analysis. - Provide professional administrative support during meetings and assist in minute-taking duties.
- Support executives in decision-making processes by conducting research and presenting findings in clear formats.
Administrative Assistant
GuardOne
06.2018 - 01.2022
- Responsible for direct management of all employee's schedules in When I Work and transferring all data into WinTeam in a timely manner for payroll.
Customer Service Team Lead
Cabela's
10.2018 - 06.2020
- Carry out planning directives, assign and direct work, address complaints and resolve issues with customers and coworkers daily.
- Remain product knowledgeable through ongoing company trainings.
- Support upper management in achieving departmental goals, inventory shrinkage, and payroll goals.
- Balance tills in Veribalance.
- Daily store, Club, and TMBC deposits.
- Took cash and credit card payments for their Club MasterCard.
- Completed boat registrations and printed hunting/fishing licenses, as needed.
Security Guard
Sentry Security Services, Inc.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Developed customer/client relationships.
- Ensured adherence to all rules and regulations.
- Consult with clients on guidelines and best practices to ensure safety of others.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Associate of Arts - Criminal Justice
Wayne Community College
Goldsboro, NC12.2015
Skills
- Word documents
- Excel spreadsheets
- Strong problem solver
- Executive support
- Customer service
- Interpersonal communication
- Honest and dependable
- Business and office administration
Timeline
Executive Assistant
GRL Management Group, Inc.
02.2022 - Current
Customer Service Team Lead
Cabela's
10.2018 - 06.2020
Administrative Assistant
GuardOne
06.2018 - 01.2022
Security Guard
Sentry Security Services, Inc.
Associate of Arts - Criminal Justice
Wayne Community College
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