Jessica M. Sarrafi
Marvin
Summary
Versatile and detail-oriented professional with over 3 years of project and operational management experience, combined with 7+ years in accounting and client services. Demonstrated success in accounts payable and receivable management, financial reporting, vendor coordination, and customer communication. Adept at managing day-to-day operations and ensuring client satisfaction through proactive problem-solving and organizational excellence. Versatile project manager possessing dynamic client oversight, issue resolution and cost analysis skills. Offering several years of demonstrated history successfully juggling multiple projects simultaneously. Strong knowledge of ms office and various project management software.
Overview
22
22
years of professional experience
Work History
Project Manager
TeleMeet
01.2024 - Current
- Supported account and operations workflows including invoice approvals and system updates
- Tracked performance metrics and supported budget adherence across project lifecycles
- Ensured accurate CRM records and new customer setups
- Served as a primary liaison for internal teams and client communication
Educator
Union County Public Schools
01.2022 - 01.2023
- Maintained effective communication with parents and administrators
- Managed documentation, scheduling, and classroom operations with strong attention to detail
Accounting and Operations Specialist
Revest Financials LLC
01.2016 - 01.2022
- Input and verified all invoices against budget, tracked expenses, and ensured timely approvals
- Conducted aging reports and maintained receivables within targeted aging periods
- Coordinated vendor contracts and assisted with internal financial audits
- Maintained organizational records and supported financial compliance
Strategic Account Manager
iTEK Services, Inc.
01.2013 - 01.2015
- Oversaw multi-million-dollar client portfolios and streamlined invoice and usage reporting
- Managed COI records, assisted with service contract setup, and coordinated project meetings
- Facilitated onboarding and vendor scheduling to support client-specific activities
Account Manager
Castle Rock Innovations
01.2006 - 01.2013
- Onboarded and managed client accounts, ensuring service delivery and satisfaction
- Mentored staff, developed SOPs, and supported documentation accuracy
- Handled client communications and scheduling with strong organizational follow-through
Call Center Team Lead
Computer Science Corp. / Aurora Life Insurance Co.
01.2003 - 01.2005
- Led quality control and compliance efforts for customer support operations
- Resolved client issues, formal complaints, and coordinated follow-ups with external agencies
Education
Master of Arts - Elementary Education
University of Saint Joseph
Bachelor of Science - Business Management
Central Connecticut State University
Skills
- Accounts Payable & Receivable
- Financial approvals
- Operations Support
- Internal audits
- Client Relations
Timeline
Project Manager
TeleMeet
01.2024 - Current
Educator
Union County Public Schools
01.2022 - 01.2023
Accounting and Operations Specialist
Revest Financials LLC
01.2016 - 01.2022
Strategic Account Manager
iTEK Services, Inc.
01.2013 - 01.2015
Account Manager
Castle Rock Innovations
01.2006 - 01.2013
Call Center Team Lead
Computer Science Corp. / Aurora Life Insurance Co.
01.2003 - 01.2005
Master of Arts - Elementary Education
University of Saint Joseph
Bachelor of Science - Business Management
Central Connecticut State University
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