Jessica Sanchez
Charlotte
Summary
Seasoned Nutrition Operator with solid background in meal planning and dietary management. Skills include understanding of nutritional needs, ability to create balanced meal plans, and proficiency in operating dietetic software. Known for effective communication with patients and medical staff, ensuring proper nutrition for individuals based on unique health conditions. Previous roles have highlighted commitment to patient care through improved nutritional offerings.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Nutrition Operator
Morrison Healthcare
Charlotte
02.2022 - Current
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained accurate records of meal production logs.
- Kept up-to-date knowledge on new menu items offered by the
- Verified that prepared meals met nutritional requirements based on dietary guidelines set by nutritionists and dieticians.
- Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
- Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Monitored patient dietary preferences, ensuring compliance with medical guidelines and improving care quality.
- Responded to patient inquiries regarding meal options, demonstrating strong communication and customer service skills.
- Provided feedback on menu items, contributing to menu improvement and enhanced patient experiences.
- Trained new staff on meal assistance procedures, ensuring consistency and adherence to safety protocols.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Handled confidential information with discretion and integrity.
- Prepared and assembled nutrient-rich tubefeedings for patients, ensuring compliance with dietary requirements and safety standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Handled high-volume inbound calls efficiently, ensuring timely responses and maintaining service level agreements consistently.
- Trained new staff on call handling procedures, contributing to a cohesive team environment and enhanced service delivery.
- Developed strong relationships with clients by actively listening to their needs, fostering trust and improving retention rates.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Developed effective working relationships with team members across multiple departments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Waitress/Restaurant Hostess
Zapatas mexican grill
Charlotte
03.2021 - 02.2022
- Delivered exceptional customer service by efficiently managing guest seating and coordinating with kitchen staff for timely orders.
- Assisted in training new staff members on restaurant procedures, enhancing team efficiency and service quality.
- Maintained cleanliness and organization of dining and service areas, ensuring a welcoming atmosphere for guests.
- Monitored inventory levels and restocked supplies as needed, ensuring uninterrupted service during peak hours.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Jewelry Sales Associate
Walmart supercenter
Charlotte
05.2018 - 02.2020
- Assisted customers in selecting jewelry pieces, enhancing their shopping experience and fostering brand loyalty.
- Provided product knowledge and recommendations, contributing to informed purchasing decisions and customer satisfaction.
- Managed inventory and organized displays, ensuring merchandise was visually appealing and readily accessible to customers.
- Collaborated with team members to streamline production processes, improving workflow and reducing downtime in jewelry assembly.
- Completed day-to-day duties accurately and efficiently.
- Conducted regular inventory checks, promptly reporting discrepancies and supporting accurate stock management for operational efficiency.
- Stocked shelves efficiently across multiple departments, ensuring product availability and optimal customer access at all times.
- Assisted in maintaining store organization and cleanliness, contributing to a welcoming shopping environment for customers.
- Managed cash register operations, providing exceptional customer service and resolving issues to maintain satisfaction.
Cook
Tacobell/KFC
Charlotte
01.2017 - 02.2018
- Prepared high-quality food items in accordance with safety and hygiene standards, ensuring consistent customer satisfaction.
- Maintained cleanliness and organization in the kitchen, contributing to a safe and efficient work environment.
- Assisted in the training of new team members, fostering a collaborative and knowledgeable kitchen staff.
- Restocked inventory and supplies routinely, minimizing disruptions in food preparation and service operations.
- Monitored food quality and freshness, ensuring adherence to company standards and improving customer experiences.
- Utilized kitchen equipment and tools effectively, contributing to the successful execution of menu items.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Waitress
Taqueria bertha
Charlotte
01.2016 - 12.2016
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries, enhancing overall dining experience.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for all patrons.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, minimizing wait times for customers.
- Developed strong rapport with regular customers, contributing to increased loyalty and repeat business.
Education
Zebulon Vance High School
Charlotte , Nc Skills
- Bilingual Customer service (spanish and english)
- Team collaboration
- Call handling
- Patient interaction
- Training and development
- High-volume call management
- Confidential information handling
- Food preparation
- Customer satisfaction
- Verbal and written communication
- Adaptability and flexibility
- High-energy attitude
- Appointment scheduling
- Client communication
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Nutrition Operator
Morrison Healthcare
02.2022 - Current
Waitress/Restaurant Hostess
Zapatas mexican grill
03.2021 - 02.2022
Jewelry Sales Associate
Walmart supercenter
05.2018 - 02.2020
Cook
Tacobell/KFC
01.2017 - 02.2018
Waitress
Taqueria bertha
01.2016 - 12.2016
Zebulon Vance High School